Kayla Graves
Delaware,OH
Summary
Dynamic and results-oriented professional with extensive experience in payroll and administrative roles, notably at Mr. Rooter / Mr. Electric. Excelled in optimizing workflow processes, enhancing departmental efficiency. Skilled in Microsoft Office and demonstrating exceptional telephone and email etiquette, I have a proven track record of safeguarding sensitive information and fostering positive work environments.
Overview
7
7
years of professional experience
Work History
Payroll/Administrative Assistant
Mr. Rooter / Mr. Electric
03.2022 - Current
- Inputting details for payroll for each individual technician.
- Spreadsheets with Excel formulas.
- Administrative / Filing.
- Helping Accounting with Accounts Receivable / Payable.
- Auditing multiple business unit credit cards.
- Help calling insurances and customers with our Water Mitigation company, Right Restoration.
- Processing / Auditing Payroll for the week.
- Optimized workflow processes within the department by identifying inefficiencies and recommending improvements accordingly.
- Fostered a positive work environment by actively participating in team meetings and providing constructive feedback on departmental practices.
Administrative Specialist
Empower Behavioral Health
01.2020 - 03.2022
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Created and updated records and files to maintain document compliance.
- Billing Insurances, verifying insurance benefits for new clients
- Answering phones / emails quickly and effectively
- Fixing billing claims when issues arise
- Posting claims from payments from insurance companies
Front Desk Receptionist
Body Language Tattoo
01.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Checking in/Cashing out clients for Tattoos
- Running Social Media - Facebook, Instagram, Etc.
- Cleaning the Shop before and after every shift
- Counting money before and after till.
Education
Associate of Arts - Psychology
05.2026
- Dean's List [ Fall Semester 2023 ]
- Honor Roll [ Spring Semester 2023]
High School Diploma -
05.2014
High School Diploma -
05.2014
Skills
- Accounts Receivable
- Microsoft Office
- Accounts Payable
- Payroll Processing
- Telephone and email etiquette
- Auditing
- Accounting
Languages
English
Full Professional
American Sign Language
Professional Working
Timeline
Payroll/Administrative Assistant - Mr. Rooter / Mr. Electric
03.2022 - Current
Administrative Specialist - Empower Behavioral Health
01.2020 - 03.2022
Front Desk Receptionist - Body Language Tattoo
01.2018 - 12.2019
Columbus State Community College - Associate of Arts, Psychology
Delaware Area Career Center - High School Diploma,
Westerville-South High School - High School Diploma,
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