Kayla Grey
Full Volume Hair Studio
Rockledge,FL
Overview
Building trust and creating positive, lasting customer experiences has been the foundation of my career for more than eight years. Across healthcare, education, government, retail, and small business environments, I've earned a reputation for making complex processes easier to navigate, I combine empathy with practical problem-solving, organized support, and clear communication. I am ready to bring that approach to a remote customer-focused team where strong relationships, dependable service, and continued growth are valued. I am seeking a remote Customer Service, Customer Experience, Administrative Support, or Client Success role where I can contribute immediately, continue growing, and build a meaningful long-term career.
01+
Certification
10+
years of professional experience
Work History
04.2026 - 07.20263 Months
Business Owner, Licensed Cosmetologist
Full Volume Hair Studio | Cocoa, FL
- Owned and operated an independent business, overseeing scheduling, finances, inventory, and daily operations while delivering a high-quality client experience.
- Delivered personalized consultations to assess client goals, recommend tailored services, and establish clear expectations through effective communication.
- Built long-term client relationships by providing exceptional customer service, education, and individualized care.
- Maintained accurate client records, service documentation, and confidentiality while adhering to sanitation protocols and state licensing standards.
- Developed and promoted the business through branding, social media, retail merchandising, and client retention initiatives.
11.2024 - 04.20261 Year 5 Months
Licensed Hair Stylist
Ulta | Viera, FL
- Delivered personalized customer service by identifying guest needs and recommending products and services.
- Educated guests on products, maintenance, and treatment options to improve customer confidence and satisfaction.
- Resolved customer concerns professionally while maintaining brand standards and building long-term client relationships.
- Managed appointment scheduling, client communication, and service coordination in a fast-paced retail environment.
- Collaborated with salon and retail team members to create a positive, efficient customer experience.
10.2022 - 01.20233 Months
Military Personnel Specialist
Magellan Federal | Camp Humphreys, South Korea
- Supported the U.S. Army Military Personnel Division (MPD) at Camp Humphreys through a partnership between Magellan Federal and Dynamic Systems Technology, Inc. (DysTech).
- Reviewed personnel records and supporting documentation for accuracy and completeness to help ensure outbound PCS orders were processed efficiently.
- Assisted service members with the documentation and administrative requirements necessary to process outbound Permanent Change of Station (PCS) orders.
- Guided service members through required forms, procedures, and administrative requirements while providing professional, customer-focused support.
- Collaborated with military personnel, government civilians, and contractor teams to provide accurate, timely administrative support in a fast-paced environment.
- Maintained sensitive personnel records and handled confidential information in accordance with military policies, procedures, and security standards.
04.2022 - 07.20223 Months
Dental Receptionist and Sterilization Technician
Sky Blue Dental | Pyeongtaek, South Korea
- Coordinated appointments and managed front desk operations, ensuring a welcoming and professional experience as the first point of contact for patients.
- Verified dental insurance eligibility, processed patient payments, and maintained accurate financial and patient records with a high level of attention to detail.
- Facilitated scheduling, treatment coordination, and insurance inquiries, offering knowledgeable and customer-focused support to enhance patient experience.
- Prepared treatment rooms and sterilized dental instruments in compliance with infection control protocols and clinical safety standards.
- Partnered with dentists and clinical staff to ensure efficient daily operations and deliver high-quality patient care.
01.2019 - 03.20223 Years 2 Months
Retail Sales Associate
The Mystical Moon | Fort Myers, FL
- Served as a primary point of contact for customers by providing product guidance, scheduling services, and responding to inquiries through in-person, phone, and email communication.
- Processed retail transactions, managed online orders from fulfillment through shipment, and maintained accurate sales, inventory, and customer records.
- Coordinated appointments and verified scheduling details to support daily reception operations, enhancing organization and efficiency for customer interactions.
- Assisted with planning and logistics for in-store events, ensuring smooth execution through effective customer coordination and event setup for an enjoyable experience.
- Managed inventory, merchandising, and point-of-sale operations, maintaining accurate records using Microsoft Excel, Word, and retail software to streamline processes.
09.2020 - 11.20211 Year 2 Months
Financial Aid Assistant I
Florida SouthWestern State College | Fort Myers, FL
- Assisted students and families with financial aid questions by providing professional support in person, by phone, and through email.
- Reviewed confidential student records, verified documentation, and maintained accuracy in compliance with institutional and federal guidelines.
- Explained financial aid processes, application requirements, and eligibility criteria while helping students navigate complex situations.
- Maintained accurate records and completed data entry with a high level of attention to detail in a fast-paced office environment.
- Collaborated with faculty and administrative departments to address student concerns, ensuring timely and effective resolutions to enhance student satisfaction.
02.2018 - 01.201911 Months
Pet Stylist
Petco | Fort Myers, FL
- Completed Petco's Grooming Apprentice Program and Grooming Academy before earning promotion to Pet Stylist.
- Delivered full-service grooming for dogs of varying breeds, sizes, and coat types while prioritizing safety, comfort, and quality.
- Partnered with pet parents to understand their expectations, recommend grooming services, and provide coat care education.
- Managed appointment scheduling, client records, vaccination verification, and daily salon operations.
- Maintained a clean, organized salon while upholding company safety and animal care standards.
10.2017 - 01.20191 Year 3 Months
Cannabis Operations Specialist
Organically Yours | Tehachapi, CA
- Managed a cannabis grow by cloning plants, preparing growing media, developing nutrient schedules, and monitoring plant health throughout the cultivation cycle.
- Monitored environmental conditions, irrigation, lighting, humidity, and pest activity to maintain plant health and maximize crop quality.
- Performed harvesting, drying, trimming, curing, and quality control throughout post-harvest processing.
- Coordinated daily dispatch operations to streamline support for cultivation, production, and inventory across multiple departments.
- Produced Rick Simpson Oil (RSO), cannabis concentrates, and infused edible products, ensuring compliance with quality, safety, and production standards.
04.2017 - 10.20176 Months
Receptionist and Patient Services Associate
Tahoe Wellness Cooperative | South Lake Tahoe, CA
- Verified patient eligibility and maintained compliance with California medical cannabis regulations to ensure accurate and efficient patient registration.
- Educated patients on product selection, responsible use, state regulations, and dispensary policies to support informed purchasing decisions.
- Maintained confidential patient information and completed accurate documentation while adhering to organizational policies and regulatory requirements.
- Assisted cultivation staff by trimming and processing cannabis plants to meet quality standards and production schedules.
- Worked collaboratively across reception, patient services, and cultivation operations to support daily dispensary functions in a fast-paced, highly regulated environment.
03.2016 - 09.20166 Months
Adventure Activities Guide
Vail Resorts | South Lake Tahoe, CA
- Conducted safety briefings and educated guests on the proper use of harnesses and safety equipment.
- Performed daily inspections to ensure attractions met operational safety standards.
- Guided children through ropes course and zip line experiences with patience, encouragement, and close attention to safety.
Education
Cosmetology | Trade school
Empire Beauty School-West Palm | West Palm Beach, FL | 05-2025
Empire Beauty School-West Palm - West Palm Beach, FL
05-2025
Completed a comprehensive cosmetology program with hands-on training in haircutting, hair color, chemical services, sanitation, client consultation, safety procedures, and Florida state licensing requirements.
Dual Major: Associate of Arts, Associate of Science | STEM, College
Florida SouthWestern State College | Fort Myers, FL | 09-2022
Florida SouthWestern State College - Fort Myers, FL
09-2022
Completed college coursework with a STEM focus, strengthening analytical thinking, problem-solving, research, and quantitative reasoning skills while balancing academics and professional responsibilities.
Phlebotomy | Trade school
Clinical Training Institute | Bakersfield, CA | 06-2013
Clinical Training Institute - Bakersfield, CA
06-2013
- Completed hands-on clinical training in phlebotomy, specimen collection, infection prevention, and laboratory procedures.
- Developed a strong foundation in HIPAA compliance, patient rights, medical documentation, legal and ethical responsibilities, and quality assurance within a healthcare setting.
Skills
Certification
- Bloodborne Pathogens June 2025 to Present Infection Control & Bloodborne Pathogens
- Petco Grooming Academy June 2018 to Present Professional Pet Grooming Training
- Florida Food Handler Permit November 2023 to November 2026
- Florida Cosmetology License July 2025 to October 2026 Active
Timeline
Business Owner, Licensed Cosmetologist
Full Volume Hair Studio
04.2026 - 07.2026Read more
Licensed Hair Stylist
Ulta
11.2024 - 04.2026Read more
Military Personnel Specialist
Magellan Federal
10.2022 - 01.2023Read more
Dental Receptionist and Sterilization Technician
Sky Blue Dental
04.2022 - 07.2022Read more
Financial Aid Assistant I
Florida SouthWestern State College
09.2020 - 11.2021Read more
Retail Sales Associate
The Mystical Moon
01.2019 - 03.2022Read more
Pet Stylist
Petco
02.2018 - 01.2019Read more
Cannabis Operations Specialist
Organically Yours
10.2017 - 01.2019Read more
Receptionist and Patient Services Associate
Tahoe Wellness Cooperative
04.2017 - 10.2017Read more
Adventure Activities Guide
Vail Resorts
03.2016 - 09.2016Read more
Clinical Training Institute - Phlebotomy, Trade school
Read more
Florida SouthWestern State College - Dual Major: Associate of Arts, Associate of Science, STEM, College
Read more
Empire Beauty School-West Palm - Cosmetology, Trade school
Read more