Summary
Overview
Work History
Education
Skills
Timeline
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Mahogany Shaw

Dallas-Fort Worth,TX

Summary

Results-driven professional with nearly a decade of experience in client support and administrative operations. Known for strategic vision and effective problem-solving, with a proven track record in enhancing business performance. Strong skills in financial planning and team collaboration. Actively seeking remote roles in healthcare customer service or patient access.

Overview

10
10
years of professional experience

Work History

Owner & Licensed Cosmetologist

Thee Mahogany Rae
01.2017 - Current
  • Delivered exceptional haircuts, color services, and styling techniques to diverse clientele.
  • Cultivated current knowledge of industry trends and products for optimal client recommendations.
  • Trained and mentored junior cosmetologists in advanced techniques and customer service excellence.
  • Implemented efficient scheduling practices to maximize appointment bookings and reduce wait times.
  • Streamlined inventory management processes to ensure availability of essential products and tools.
  • Developed promotional strategies that increased client retention and expanded service offerings.
  • Managed content calendars across multiple platforms, ensuring timely and relevant postings.
  • Implemented targeted outreach campaigns, improving customer satisfaction scores significantly.
  • Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
  • Implemented various upselling tactics to retain customers while also increasing their spending levels within the company''s offerings.

Education

Cosmetology -

Ogle School
TX
10-2025

GED -

Wilkerson Center
Dallas, TX
06-2024

Skills

  • Customer Service
  • Insurance Verification
  • Scheduling
  • Data Entry
  • Google Workspace
  • Microsoft Office
  • Communication
  • Problem Solving
  • Customer relations
  • Relationship building
  • Small business operations
  • Verbal and written communication

Timeline

Owner & Licensed Cosmetologist

Thee Mahogany Rae
01.2017 - Current

Cosmetology -

Ogle School

GED -

Wilkerson Center

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