Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hackler

Little Rock,AR

Summary

Resourceful service coordinator with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Field Service Coordinator

Hugg and Hall
Little Rock, AR
02.2023 - Current
  • Fostered and nurtured relationships with customers, consistently prioritizing their satisfaction.
  • Provided assistance to field and shop technicians as needed.
  • Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements and gave updates to customers.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.

Precertification Specialist

CARTI Cancer Center
Little Rock, AR
08.2020 - 02.2023
  • Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
  • Adhered to applicable laws, regulations, policies, and procedures governing the healthcare industry.
  • Reviewed patient medical records to determine medical necessity for requested services and procedures.
  • Explained reasons behind application denials and recommended further action.

Chiropractic Assistant

Batesville Spine and Health
Batesville, AR
08.2017 - 08.2021
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Organized office supplies and ordered new items when necessary.
  • Assisted chiropractors with treatments including rehab therapy, decompression, laser therapy or electrical stimulation.
  • Answered patient questions regarding their care plan or billing inquiries.
  • Trained new staff on office procedures and patient care techniques.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.

Education

High School Diploma -

Harmony Grove High School
Benton, AR
05-2015

Some College (No Degree) - Marketing

University of The Ozarks
Clarksville, AR

Skills

  • Scheduling Coordination
  • Logistics Planning
  • Health and safety compliance
  • Ongoing client support
  • Relationship Building
  • Organizational Skills

Timeline

Field Service Coordinator

Hugg and Hall
02.2023 - Current

Precertification Specialist

CARTI Cancer Center
08.2020 - 02.2023

Chiropractic Assistant

Batesville Spine and Health
08.2017 - 08.2021

High School Diploma -

Harmony Grove High School

Some College (No Degree) - Marketing

University of The Ozarks

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Kayla Hackler