Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Hackney

El Cajon,CA

Summary

Energetic and dedicated professional with over six years of diverse experience in sales, customer service, restaurant operations, and retail management. Proven ability to drive sales, build strong customer relationships, and enhance team performance. I am seeking full-time or part-time employment opportunities where I can contribute to organizational successes and make meaningful impacts.

Overview

8
8
years of professional experience

Work History

Crew Member

Chipotle
La Mesa, CA
06.2024 - Current
  • Front-of-house cashier experience.
  • Back-of-house prep and line work experience.
  • Maintained clean and organized work areas, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service by greeting customers, taking orders, and answering questions about menu items, preparing and serving orders to guests.
  • Performed cashier duties such as taking orders, collecting payments, and providing change accurately.

Team Member

Target
San Diego, CA
10.2023 - 05.2024
  • Electronic Sales and Order Fulfillment Associate.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Inventory control duties, such as stocking, back stocking, and inventory counting.
  • Picked, fulfilled, and processed in-store and online customer orders with accuracy and efficiency.

RMA Coordinator

JUICED BIKES
Chula Vista, CA
06.2021 - 04.2022
  • RMA management, including documentation entry, and overall maintenance.
  • Overseeing all RMAs, including authorizing product returns, to the shipment of repaired, replaced, and/or refunded products.
  • Leading implementation and training on RMA procedures for the Customer, Technical Support, and Service Repair teams.

Customer Service Specialist

JUICED BIKES
Chula Vista, CA
09.2019 - 06.2021
  • Communicated with customers across live chat channels, phone, emails, and in person.
  • Maintained up-to-date customer records in the CRM, Shopify system, and ERP, NetSuite systems.
  • The main point of communication for resolving order issues through FedEx, SAIA, and USPS shipping services.

Quality Assurance/Order Processor

Curology
La Jolla, CA
07.2018 - 09.2019
  • Maintained proper storage and security conditions for medications and raw ingredients.
  • Quality-inspected products, packages, and shipped orders exceeding daily quotas.
  • Properly prepare, pack, and sort orders for shipments promptly.

Assistant Manager (Sales Associate 2015- 2017)

Finish Line
San Francisco, CA
04.2017 - 05.2018
  • Performed administrative duties such as managing staff, scheduling staff, processing payroll weekly, cash drawer maintenance, and daily deposit transfers.
  • Managed in-store security, loss prevention, and merchandise flow to minimize company shrink.
  • Supervised shipment deliveries, transfers of merchandise, and point-of-sale transactions to produce accurate inventory results.

Education

Associate's degree - Communications

San Diego Mesa College
San Diego, CA
12.2024

Skills

  • Leadership qualities
  • Administrative support
  • Intercultural communication
  • Public speaking
  • Phone etiquette
  • Data entry
  • Cash handling
  • Customer service
  • EMR systems
  • Multitasking and organization
  • Time management

References

References available upon request.

Timeline

Crew Member

Chipotle
06.2024 - Current

Team Member

Target
10.2023 - 05.2024

RMA Coordinator

JUICED BIKES
06.2021 - 04.2022

Customer Service Specialist

JUICED BIKES
09.2019 - 06.2021

Quality Assurance/Order Processor

Curology
07.2018 - 09.2019

Assistant Manager (Sales Associate 2015- 2017)

Finish Line
04.2017 - 05.2018

Associate's degree - Communications

San Diego Mesa College

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Kayla Hackney