Kayla Hackney
Forest Hills,KY
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Detailed-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
Pikeville, KY
03.2022 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or mis delivered mail through diligent attention to detail when handling packages and letters.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Substitute Teacher Aide
Pike County Board Of Education
Belfry, KY
08.2018 - 03.2022
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Customer Service Representative
Sykes
Virginia
11.2014 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 30 incoming calls and emails per day from customers.
Tax Preparer
H&R Block
Belfry, KY
12.2011 - 04.2013
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Educated clients on tax planning strategies, helping them save money in future years.
- Managed approximately 5-10 appointments per day and took appointments.
Education
High School Diploma -
Williamson High School
Williamson, WV08.2010
Criminal Justice
Southern West Virginia Community And Technical College
Williamson WvSkills
- Route Management
- Mail Sorting
- Vehicle Loading
- Supply Management
- Parcel Delivery
- Weather Tolerance
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Scheduling
- Appointment Scheduling
- Tax Reporting
- Data Gathering
- Bookkeeping
- Corporate Tax Preparation
Timeline
Mail Carrier
USPS
03.2022 - Current
Substitute Teacher Aide
Pike County Board Of Education
08.2018 - 03.2022
Customer Service Representative
Sykes
11.2014 - 03.2017
Tax Preparer
H&R Block
12.2011 - 04.2013
High School Diploma -
Williamson High School
Criminal Justice
Southern West Virginia Community And Technical College