Summary
Overview
Work History
Education
Timeline
Generic

Kayla Haguewood

Anderson,SC

Summary

Skilled at helping customers and bankers alike to make sure wires and bank processes are being followed to provide excellent service within my department. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. With a deep understanding of the wire process, and being the lead over the wire support mailbox, I have a strong understanding of the different departments and how to effectively communicate to other areas within Synovus.

Overview

5
5
years of professional experience

Work History

Wire Payment Specialist II

Synovus Bank
12.2022 - Current
  • Lead point of contact over the Support mailbox for wires.
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Enhanced payment processing efficiency by streamlining procedures
  • Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Trained new team members on company-specific processes pertaining to wires, and the wire support mailbox
  • Organized data management systems for easy access to vital information required for daily operations in the payments department.

Branch Service Supervisor

Synovus Bank
01.2021 - 12.2022
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Trained staff in bank products, operations procedures and successful sales strategies.

Teller

Truist Bank
01.2020 - 11.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Criminal Justice

Tri County Technical College
Pendleton, SC

Timeline

Wire Payment Specialist II

Synovus Bank
12.2022 - Current

Branch Service Supervisor

Synovus Bank
01.2021 - 12.2022

Teller

Truist Bank
01.2020 - 11.2021

Criminal Justice

Tri County Technical College

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Kayla Haguewood