Kayla Hamilton
Wichita
Summary
Dedicated and Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
(Remote Specialist) Reservations Support
Enterprise Holdings
Wichita
09.2023 - 01.2025
- Specialized in car rental booking reservations.
- Handling cancellations and modifications on new and existing reservations.
- Addressing customer needs for additional services like tow, GPS, insurance, and child seats.
- Submitting claims regarding lost, stolen, or damaged items and properties, as well as disputing and resolving all other financial matters.
Senior Account Expert
T-Mobile- Call Center
Wichita
03.2020 - 08.2023
- Drove sales of company products and services by speaking with customers and using a strategic and organized approach.
- Produced sales, finalized accounts, and filed records.
- Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success.
- Handled all delegated tasks, including accounts, and all customer needs and concerns.
(Remote/Hybrid) Team Lead Mentor
Marriott
Wichita
11.2017 - 03.2020
- Fostered positive employee relationships through effective communication, training, and development coaching.
- Trained new employees on their positions to support team efficiency.
- Evaluated employee performance, identified areas for improvement, and communicated plans to employees.
- Troubleshoot software applications and automated performance test scripts
Sales Representative
Cox Communications
Wichita
09.2012 - 10.2017
- Fostered relationships with customers to expand the customer base, and enhance loyalty and retention.
- Prepared and processed contracts and order forms for new and existing customers
- Exceeded sales goals
- Established and serviced accounts
Education
High School Diploma -
East High School
Wichita, KS05.2011
Skills
- Data analysis
- Scheduling
- Data entry
- Software Technical troubleshooting
- Project Management
- Analytical thinking
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Cross-functional collaboration
- Adaptability
- Leadership
- Time management
Timeline
(Remote Specialist) Reservations Support
Enterprise Holdings
09.2023 - 01.2025
Senior Account Expert
T-Mobile- Call Center
03.2020 - 08.2023
(Remote/Hybrid) Team Lead Mentor
Marriott
11.2017 - 03.2020
Sales Representative
Cox Communications
09.2012 - 10.2017
High School Diploma -
East High School
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