Kayla Hancock
Tomball
Summary
Dynamic and bilingual hostess with a proven track record at The Refuge, excelling in customer service and efficient table management. Recognized for enhancing guest satisfaction through effective communication and a friendly demeanor. Highly dependable and organized, adept at multitasking in fast-paced environments while maintaining service quality.
Overview
1
1
Certification
Work History
Hostess
The Refuge
The Woodlands, TX
09.2025 - 01.2026
- Greeted and seated guests efficiently to create a friendly environment.
- Managed reservations to enhance table turnover and guest flow.
- Provided menu explanations to improve customer satisfaction and dining experience.
- Collaborated with kitchen staff to relay special requests and dietary restrictions effectively.
- Addressed customer inquiries and concerns, resolving issues promptly to uphold service quality.
- Maintained cleanliness and order in dining area, adhering to health regulations.
- Trained new staff on hosting procedures and customer service standards.
- Assisted team during busy periods, promoting effective service delivery and collaboration.
- Responded to customer questions regarding hours, seating, and menu details.
- Welcomed customers warmly upon arrival, maintaining a positive presence throughout their visit.
- Demonstrated strong multitasking abilities by managing phone calls, greeting guests, and updating reservations simultaneously.
- Supported servers and food runners in maintaining dining area readiness for every guest.
Education
Associate of Science - Biomedical Sciences
Lone Star College
Houston, TXHigh School Diploma -
Tomball High School
Tomball, TX05.2026
Skills
Bilingual
Phone edict
Fast learner
Highly dependable
Friendly and approachable personality
Quick on your feet and organized
Good communication skills
Positive attitude
Ability to handle money or orders accurately Customer service oriented
Certification
Fission CAD(engineering design)
Computer Science
Digital electronic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
The Refuge
09.2025 - 01.2026
Associate of Science - Biomedical Sciences
Lone Star College
High School Diploma -
Tomball High School