Kayla Hart
Shelbyville,TN
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Wingstop. Proven ability to enhance customer satisfaction and streamline operations. Skilled in money handling and decision-making, consistently achieving operational excellence while fostering a positive work environment. Committed to maintaining high standards of service and compliance.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Wingstop
08.2021 - Current
- Assist the General Manager in managing daily restaurant operations
- Supervise and support team members during shifts
- Ensure excellent customer service and resolve customer complaints professionally
- Train and coach employees on company policies, food preparation, and safety standards
- Monitor food quality, cleanliness, and restaurant presentation
- Manage cash handling, registers, and daily deposits
- Help with inventory management, ordering supplies, and controlling food costs
- Create and manage employee schedules when needed
- Ensure compliance with health, safety, and sanitation regulations
- Maintain a positive and productive work environment
Customer Service Representative
Tractor Supple
Franklin
02.2024 - 01.2026
- Respond to customer inquiries through phone, email, live chat, or messaging platforms
- Provide accurate information about products, services, and company policies
- Resolve customer complaints or issues in a professional and timely manner
- Process orders, returns, refunds, or account updates
- Document customer interactions in the company’s customer management system
Consumer Loan Specialist
Covington Credit
06.2018 - 03.2021
- Assist customers with personal loan applications such as auto loans, personal loans, or small consumer loans
- Review and verify financial documents, credit reports, and income information
- Explain loan terms, interest rates, and payment options to customers
- Process and maintain loan paperwork and documentation
CNA
Glenoaks
Shelbyville
03.2014 - 06.2018
- Assist patients with daily activities such as bathing, dressing, grooming, and eating
- Help patients move, transfer, or walk safely
- Take and record vital signs like blood pressure, temperature, and pulse
- Assist with toileting and personal hygiene
- Help patients turn or reposition in bed to prevent bedsores
- Observe and report changes in a patient’s condition to nurses
- Maintain clean and safe patient environments
- Provide emotional support and companionship to patients
- Assist with feeding patients or monitoring food and fluid intake
- Follow all health and safety procedures
Education
High School Diploma - Education
Siegel High
Murfreesboro, TN05.2012
Skills
Customer service
Money handling
Team leadership
Decision-making
Certification
Serv safe certificate
Timeline
Customer Service Representative
Tractor Supple
02.2024 - 01.2026
Assistant Manager
Wingstop
08.2021 - Current
Consumer Loan Specialist
Covington Credit
06.2018 - 03.2021
CNA
Glenoaks
03.2014 - 06.2018
High School Diploma - Education
Siegel High