Kayla Hatfield
Fountain,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Acted as first point of contact and set appointments for prospective clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Managed call volume average of 70 calls per day.
Customer Service Representative
AT&T Mobility
03.2020 - 12.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Negotiated to collect balance in full.
- Answered constant flow of customer calls with average wait times under 2 minutes.
Lead Teller
Premier Financial Credit Union
09.2017 - 03.2020
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Managed cash inventory, ensuring accurate balancing of vault and individual teller drawers daily.
- Recognized and prevented fraudulent activities and suspicious transactions.
Education
Bachelor of Arts - Human Resources
Southern New Hampshire University
Hooksett, NH05.2028
High School Diploma -
North High School
Oshkosh, WI06.2015
Skills
- Microsoft Office Suite
- Account Updates
- Office equipment proficiency
- Calm and Professional Under Pressure
- Schedule Coordination
- Data Entry
Timeline
Customer Service Representative
Charter Communications, Spectrum
12.2022 - Current
Customer Service Representative
AT&T Mobility
03.2020 - 12.2022
Lead Teller
Premier Financial Credit Union
09.2017 - 03.2020
Bachelor of Arts - Human Resources
Southern New Hampshire University
High School Diploma -
North High School
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