Kayla Haugh
Waco,TX
Summary
Retail Supervisor experienced in training partners on beverage standards and customer service while ensuring adherence to operational expectations. Enhanced productivity and resolved issues through effective supervision of employees and implementation of new operational procedures. Focused on driving revenue growth by leading high-performance teams to meet and exceed sales and service objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Starbucks
Waco, TX
03.2022 - Current
- Trained partners on beverage standards and customer service
- Monitored product quality, food safety, and store cleanliness
- Supervised and led employees to maintain productivity and customer service levels.
- Opened and closed store using shift checklists and procedures
- Handled emergency situations with composure and in accordance with company guidelines.
- Assisted in the development and implementation of new operational procedures.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Barista
Starbucks
Orange, California
07.2019 - 03.2022
- Prepared Starbucks espresso beverages using store recipes and beverage standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean café areas, equipment, and condiment stations throughout shifts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed food safety, sanitation, and temperature guidelines during food handling.
Education
Some College (No Degree) - Business Administration And Management
Santiago Canyon College
Orange, CASkills
- Beverage quality
- Food safety compliance
- Inventory control
- Employee training
- Effective communication
- Role modeling
- Problem-solving
Certification
- Certificate of Completion for Shift Supervisor ADP, supervised by Tawnya Keeley and Dana Peterson
Timeline
Shift Leader
Starbucks
03.2022 - Current
Barista
Starbucks
07.2019 - 03.2022
Some College (No Degree) - Business Administration And Management
Santiago Canyon College