Kayla Hayes

• Used cognitive behavior therapy to assist the kids in recognizing and redirecting poor habits.
• Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
• Assisted in the planning, setup, and teardown of various camp events, ensuring timely completion and attention to detail.

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Unloaded packages with care and placed in proper staging area.
• Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
• Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
• Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.

• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Conserved resources by utilizing proper portion control techniques during meal preparation.
• Followed strict standards for food handling and safety, minimizing risks to customers.

• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used proper techniques to prepare food and ingredients.

• Conducted daily upkeep activities to maintain kitchen cleanliness and organization.
• Operated food slicers, grinders and chopper in accordance with safety guidelines.
• Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.

Showcased exceptional multitasking skills amid fast-paced job demands.

• Assisted in the preparation and presentation of various dishes, contributing to an appealing buffet display.
• Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.