Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hayward

Eastlake,OH

Summary

Organized and dependable professional with experience in patient intake, reliability, and confidential documentation. Strong background in customer-facing roles and supporting individuals through structured processes. Seeking a patient administrative role in a team-oriented setting where attention to detail, organization, and positive client interactions are valued.

Overview

4
4
years of professional experience

Work History

Substituting

Mentor Public Schools
Mentor, OH
08.2025 - 10.2025
  • Provided front-facing support in a structured environment.
  • Adapted quickly to new systems and procedures.
  • Maintained professionalism and organization in a busy setting.
  • Worked well in a team setting, providing support and guidance.

Nannying

Concord Township, OH
01.2022 - 05.2025
  • Provided reliable, long-term support to families through caregiving, and household organization.
  • Managed daily schedules, appointments, and routines.
  • Assisted with higher support to caregiving needs following a medical procedure.
  • Communicated professionally with families to ensure consistency and trust.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Case Worker Intern

Oriana House Inc.
Tiffin, OH
10.2019 - 03.2020
  • Provided support to caseworkers by assisting clients with resource navigation and personal development goals.
  • Conducted intake assessments, including paperwork completion and program orientation.
  • Communicated with clients in a calm, professional manner to answer procedural questions.
  • Maintained accurate client records and documentation in compliance with organization policies and state regulations.

Education

Bachelor's in Criminal Justice - Forensic Psychology

Tiffin University
Tiffin, OH
05-2020

Skills

  • Patient Intake and Registration
  • Confidential Information Handling
  • Filing and Documentation
  • Time Management and Organization
  • Customer Service
  • Records Managament

Timeline

Substituting

Mentor Public Schools
08.2025 - 10.2025

Nannying

01.2022 - 05.2025

Case Worker Intern

Oriana House Inc.
10.2019 - 03.2020

Bachelor's in Criminal Justice - Forensic Psychology

Tiffin University
Kayla Hayward