Kayla Hernandez
Bay Shore
Summary
Detail-oriented receptionist skilled in managing multi-line phone systems and scheduling appointments efficiently. Proven ability to handle multiple tasks while maintaining a clean and organized reception area to enhance the patient experience.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Receptionist
Pristine Mitsubishi
Commack
08.2024 - Current
- Greeted patients and visitors warmly upon arrival.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments efficiently using electronic medical records system.
- Maintained a clean and organized reception area for optimal patient experience.
Receptionist
CityMD
Bay Shore
03.2023 - 07.2024
- Greeted patients and visitors warmly upon arrival.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments efficiently using electronic medical records system.
- Collected patient information and verified insurance details accurately.
- Assisted with administrative tasks to support healthcare staff smoothly.
- Maintained a clean and organized reception area for optimal patient experience.
- Communicated effectively with medical personnel regarding patient needs.
Cashier Team Lead
Panera Bread
Bay Shore
09.2021 - 02.2023
- Led cashier team in providing excellent customer service during peak hours.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash register operations, ensuring accuracy and efficiency of transactions.
- Maintained a clean and welcoming environment for customers in the dining area.
- Assisted with inventory management by restocking supplies and organizing merchandise.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Coordinated team schedules to optimize coverage during busy shifts and events.
Education
Psychology
Suffolk County Community College
Selden, NY 09.2024 - 11.2025
West Islip High School
West Islip, NYSkills
- Customer service
- Effective communication
- Appointment scheduling
- Time management
- Conflict resolution
- Correspondence management
- Schedule management
- Telephone skills
- Office supply inventory control
Languages
Spanish
Native/ Bilingual
Timeline
Psychology
Suffolk County Community College
09.2024 - 11.2025
Receptionist
Pristine Mitsubishi
08.2024 - Current
Receptionist
CityMD
03.2023 - 07.2024
Cashier Team Lead
Panera Bread
09.2021 - 02.2023
West Islip High School