Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Kayla Herrera

Houston,TX

Summary

Upbeat, customer-focused Sales Associate with years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

5
5
years of professional experience

Work History

Sales Consultant

Stanton Optical
Pearland, TX
10.2022 - Current
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Priced out products for customers and drew up sales paperwork.
  • Computed purchases and received and processed cash or credit payment.
  • Contacted new and existing customers to outline benefits of products.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Recommended process improvements that could enhance sales performance.
  • Described merchandise and explained use, operation and care.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Placed special orders or called other stores to find desired items.

Server

Olive Garden Restaurant
Houston, TX
10.2021 - 06.2022
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Followed health safety guidelines when preparing and serving food products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Sales Coordinator

Monumental Plaza Garibaldi
Houston, TX
06.2019 - 08.2020
  • Presented products and services to prospective and existing customers to meet client needs.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Delegated work to staff, setting priorities and goals.
  • Created successful strategies to develop and expand customer sales.
  • Developed key customer relationships to increase sales.
  • Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons to potential customers.
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability.
  • Highlighted target products with eye-catching signs, displays and shelf positions.

Education

High School Diploma -

Pasadena Memorial High School
Pasadena, TX
05-2021

Some College (No Degree) -

San Jacinto College District
Pasadena, TX

Skills

  • Sales Strategies
  • Closing Techniques
  • Sales Proposal Creation
  • Exceeds Sales Goals
  • Customer Relationship Management
  • Consultative Sales
  • Strategic Planning
  • Territory Expansion
  • Demonstrations
  • Web Technologies and Services
  • Persuasive Communication

Accomplishments

  • spelling bee award

Languages

English
Professional
Spanish
Professional

Affiliations

  • Marching Band Alumni

Timeline

Sales Consultant

Stanton Optical
10.2022 - Current

Server

Olive Garden Restaurant
10.2021 - 06.2022

Sales Coordinator

Monumental Plaza Garibaldi
06.2019 - 08.2020

High School Diploma -

Pasadena Memorial High School

Some College (No Degree) -

San Jacinto College District

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Kayla Herrera