Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Kayla Hill
Tomball,TX
Summary
Overview
9
years of professional experience
Work History
Ansco & Associates, LLCHouston, TX
Customer Service Representative
05.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Effective liaison between customers and internal departments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered over 30 calls per shift to meet fast-paced call center demands.
Finish LineCypress, TN
Retail Store Manager
06.2013 - 01.2022
Job overview
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Hired, trained and supervised retail team members bringing in $3 Million dollars in annual revenue.
Education
Sam Houston State UniversityHuntsville, TX
Bachelor of Science from Business Administration And Management
University Overview
Skills
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Customer Data Confidentiality
- Customer Retention Strategies
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Critical Thinking
- Computer Proficiency
- Team-Oriented and Cooperative
- Patient and Empathetic
- Proactive Self-Starter
- Policy and Procedure Adherence
Websites
Availability
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Timeline
Customer Service Representative
Ansco & Associates, LLC
05.2022 - Current
Retail Store Manager
Finish Line
06.2013 - 01.2022
Sam Houston State University
Bachelor of Science from Business Administration And Management