Kayla Hodson
St. George,UT
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of maintaining high customer satisfaction. Known for strong adaptability and exceptional interpersonal skills, fostering positive relationships with clients and teams alike. Demonstrates a results-oriented approach, effectively mastering new skills and contributing to overall company success. Motivated to embrace new challenges while building partnerships that drive business growth.
Overview
8
8
years of professional experience
Work History
CSR
Washington Family Vet Clinic
St George , UT
08.2024 - Current
- Maintained front desk to provide positive first impression.
- Scheduled dental, surgical, doctor, and tech appointments for clients.
- Made daily compliance calls.
- Worked with the pharmacy tech to ensure proper prescription refills.
- Checked clients in and out of appointments.
- Handled invoices, client payments and daily cash balancing.
Loan Officer
Mountain America Credit Union
St. George, UT
12.2017 - 08.2024
- Remote Loan Officer from June 2021-December 2023
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Provided customer service support throughout the entire process from application through closing.
- Monitored changes in relevant federal regulations related to lending practices.
- Developed and maintained relationships with potential customers to increase loan business.
- Participated in community events to promote bank's consumer lending services.
- Counseled clients on debt management and repayment plans.
- Approved or denied loan applications based on established guidelines.
Bartender/Supervisor
Wingnutz
St. George, UT
02.2019 - 04.2021
- Provided exemplary customer service at all times while interacting with patrons.
- Reported any discrepancies in cash register funds to management.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server Trainer
Red Robin
St. George, UT
03.2017 - 02.2019
- Identified opportunities for improving existing processes related to training operations.
- Coached staff members on best practices for optimizing server performance levels.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Encouraged team collaboration among participants throughout the course duration.
- Provided one-on-one support to ensure successful completion of training objectives.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
GED
St. George, UT01-2008
Skills
- Customer service-focused
- Excellent time management
- Excellent communicator
- Typing 70 WPM
- Reliable
- Cash handling expert
- Underwriting expertise
- Friendly
- Relationship building and management
- Customer Relations
- Analytical and Critical Thinking
- Multitasking
- 10-Key Data Entry
- Call center experience
- Appointment scheduling
- Decision-making
- Follow-up skills
Notary Public
- Notary public for State of Utah, Washington County
Timeline
CSR
Washington Family Vet Clinic
08.2024 - Current
Bartender/Supervisor
Wingnutz
02.2019 - 04.2021
Loan Officer
Mountain America Credit Union
12.2017 - 08.2024
Server Trainer
Red Robin
03.2017 - 02.2019
GED
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