Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kayla Hulstein

Sioux Center,IA

Summary

Experienced Account Manager skilled in cultivating customer relationships and providing exceptional service. Demonstrates strong organizational skills and composure in high-pressure situations. Motivated professional with a background in sales and customer service, possessing excellent communication and interpersonal abilities to effectively meet customer needs. Skilled in understanding customer requirements and delivering superior service to ensure client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

Perspective Insurance
11.2022 - Current
  • Processing renewals, changes and endorsements
  • Helping with Insurance billing questions and applying payments
  • Reporting and monitoring insurance claims
  • Quoting personal lines and crop insurance policies
  • Enter and submitting new applications
  • Enter and submit coverage level requests and changes
  • Enter and submit the insured's planted acres and production
  • Report and monitor claims
  • Administrative duties: Front desk receptionist, answer phones, setup appointments, file, responsible for office supply inventory, update billing screens, making sure applications are correct in the system
  • Managed client accounts, ensuring personalized service and satisfaction.
  • Developed and maintained strong relationships with key stakeholders.
  • Collaborated with underwriting teams to assess client needs and risks.
  • Coordinated policy renewals and endorsements for clients efficiently.
  • Greeting clients and potential clients with a cheerful smile

Customer Service Representative

Prins Insurance
08.2016 - 11.2022
  • Processing Renewals, Changes, and endorsements, submitting applications
  • Insurance billing questions and applying payments
  • Reporting and monitoring insurance claims
  • Experience with quoting and soliciting personal lines business
  • Receptionist

Assistant Director

Jungle Kids by Project Youth
07.2016 - 07.2022
  • Answering Phones
  • Billing and Paychecks
  • Scheduling
  • Updating Children's Files
  • Opening and Closing Duties
  • Taking care of children's needs and parents

Education

High School Diploma -

Western Christian High School
Hull, Iowa
05.2009

Skills

  • Detail-oriented and dedicated
  • Knowledge of Word and Excel
  • Proficient in Applied Epic
  • Hard Worker
  • Christian Values
  • Honest
  • Patient
  • Team player
  • Helpful wherever I am needed
  • Create a warm pleasant atmosphere where people feel good about the experience

Accomplishments

    Nominated for the Impact Award two years in a row

Certification

  • Personal Line Insurance License - 2017
  • Commercial License - 2018
  • CISR Designation - 2021
  • Crop License - 2022

Timeline

Account Manager

Perspective Insurance
11.2022 - Current

Customer Service Representative

Prins Insurance
08.2016 - 11.2022

Assistant Director

Jungle Kids by Project Youth
07.2016 - 07.2022

High School Diploma -

Western Christian High School

Similar Profiles

CREATE PROFILE