Travis Kelson
South Ogden ,UT
Summary
Dependable and hard-working leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Successful at working in fast-paced environments while completing projects quickly and efficiently.
Overview
25
25
years of professional experience
Work History
Account Manager
Elevated Construction & Managment Group
Roy, UT
06.2019 - Current
- Contacted clients to follow-up on complaints or issues.
- Followed up with recent sales customers to establish on going working relationships.
- Coordinated and followed up on landscape maintenance requests for Commercial & Residential accounts.
- Responded promptly to customer requests and delivered updates on projects.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Removed snow from ground during winter months to maintain clear and safe walkways and streets.
- Operated hand and power tools to complete repairs.
- Mowed and trimmed lawns, using mowers and hand-powered trimmers, cleared debris from the grounds.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers.
- Reached out to accounts measuring satisfaction and increased revenue.
Service Advisor
JPD Automotive
Murray, UT
02.2017 - 06.2019
- Developed bid proposals with itemized costs for clients to review and approve before beginning work on projects.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Managed and tracked inventory, documenting supplies for reorder.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Mail Carrier
United States Post Office
Morgan, UT
02.2014 - 01.2017
- Assisted customers in receiving oversized parcels by carrying items inside.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Operations Manager
Valley Glass
Ogden, UT
05.2002 - 12.2013
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Managed daily operations, including supervising multiple team members across all locations.
- Reduced operating budget by developing new inventory management process.
- Networked to build client base and promote products to new and existing clients.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.
Landscaping Maintenance
TK Landscaping
Syracuse, UT
03.2008 - 10.2013
- Operated and maintained basic landscaping equipment and vehicles.
- Arranged shrubs and flowers to create landscape effects.
- Pruned trees and bushes to improve visibility and shapes.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
Installation Technician
Nationwide Auto Glass
Layton, UT
06.2001 - 05.2002
- Increased field productivity by reorganizing installation methods and teams.
- Documented all issues that occurred on each service call into job report that was submitted to management.
- Kept up to date on knowledge by participating in upcoming training classes.
- Maintained clean tools, test equipment, and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
- Secured client retention by driving product benefits and features around clients' needs.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Route Sales Representative
Winder Farms
West Haven, UT
03.1999 - 06.2001
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Made sure that all issues were handled quickly to the customer's satisfaction.
- Consulted with customers to gain feedback and address concerns with products or services.
- Communicated clearly for solid connections with established customers to promote new products.
- Cleaned vehicle regularly to maintain professional appearance.
Education
Associates - Business Management
Weber State University
Ogden, UT05.2007
High School Diploma -
Roy High School
Roy, UT05.2000
Skills
- Process improvements
- Assembly and installation
- Scheduling
- Invoice processing
- Purchasing and Receiving
- Exceptional customer service
- Mechanical aptitude
- Procedure development
- Technical knowledge to operate all power and hand tools
- Organizational skills
- Dedicated
- Inventory control
- Strong communication skills
- Preparing estimates
- Managing large crews
- Detail-oriented
- Multi-tasking
- Microsoft Office, Word & Excel proficiency
- Excellent leadership skills
- Skilled forklift operator
- Route management
- Dependable
- Relaible
Timeline
Account Manager
Elevated Construction & Managment Group
06.2019 - Current
Service Advisor
JPD Automotive
02.2017 - 06.2019
Mail Carrier
United States Post Office
02.2014 - 01.2017
Landscaping Maintenance
TK Landscaping
03.2008 - 10.2013
Operations Manager
Valley Glass
05.2002 - 12.2013
Installation Technician
Nationwide Auto Glass
06.2001 - 05.2002
Route Sales Representative
Winder Farms
03.1999 - 06.2001
Associates - Business Management
Weber State University
High School Diploma -
Roy High School