Kayla Hunt
Cary,NC
Summary
Dynamic customer service professional with a solid background in cash handling and thriving in high-pressure environments. Recognized for organization and improving guest satisfaction through strong communication, collaborative teamwork, and a warm, customer-first approach. Skilled in resolving discrepancies quickly and maintaining a positive atmosphere to ensure exceptional visitor experiences.
Experienced in fast-paced, guest-focused settings and eager to learn new skills necessary for a new role. Offers transferable strengths in customer service, problem-solving, and interpersonal communication, with a commitment to delivering value and contributing meaningfully in a new role.
Overview
2
2
years of professional experience
Work History
Bay Host
TopGolf
Durham, NC
03.2024 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
- Retrieved and delivered food and beverage orders.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Front Desk Receptionist
Haircolorxperts
Raleigh, NC
02.2024 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained confidentiality of sensitive data to protect customer and business information.
Server
First Watch
Cary, NC
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Radiology
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Cleanliness
- Maintaining composure
- Cash handling
- Telephone etiquette
- Scheduling
- Team collaboration
- Verbal and written communication
- Customer service
Timeline
Bay Host
TopGolf
03.2024 - Current
Front Desk Receptionist
Haircolorxperts
02.2024 - 08.2025
Server
First Watch
09.2023 - 03.2024
Radiology
Wake Technical Community College