Kayla Imbruglio
North Kingstown,RI
Summary
Hardworking and resourceful medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
University Orthopedics
East Greenwich
11.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
Pet Care Professional
On and Off the Leash RI
North Kingstown, RI
11.2018 - 10.2022
- Developed and maintained detailed logs of pet health and behavior, similar to medical record keeping.
- Greeted customers warmly and responded promptly to inquiries about products or services available.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Transported animals safely between locations using appropriate carriers or crates.
- Managed inventory levels of supplies such as food items, bedding materials, toys, and treats, ensuring adequate stock is always maintained.
Education
Associates Degree In Arts -
Community College of Rhode Island
Warwick, RI01.2022
Skills
- Microsoft Office
- Athena
- Time Management
- HIPAA Compliance
- Payment Collection
- Electronic Medical Records
- Appointment Scheduling
- Account Management
- Patient Registration
- Co-payment collection
- Paperwork coordination
- Telephone Etiquette
- Office Administration
- Workflow Optimization
Timeline
Medical Receptionist
University Orthopedics
11.2022 - Current
Pet Care Professional
On and Off the Leash RI
11.2018 - 10.2022
Associates Degree In Arts -
Community College of Rhode Island
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