Kayla Isabella Diaz
McAllen,TX
Summary
Certified Phlebotomist and healthcare support professional with experience in patient care, front-desk operations, and clinical laboratory settings. Skilled in venipuncture, specimen collection, biohazard handling, and maintaining compliance with OSHA, CLIA, and HIPAA standards. Known for delivering excellent customer service and clear communication in both English and Spanish. Adept at multitasking in fast-paced environments, supporting medical staff, and ensuring a positive patient experience from check-in to procedure completion.
Overview
7
7
years of professional experience
Work History
Phlebotomist Technician
South Texas Health System
01.2026 - Current
- Collected blood samples following strict safety protocols and procedures.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Maintained cleanliness and organization of phlebotomy workspace and equipment.
- Collaborated with healthcare professionals to improve patient experience during procedures.
Tattoo Shop Receptionist
Sacred Dragon Tattoo
02.2025 - 07.2025
- Served as the primary point of contact for clients, ensuring a clean, safe, and welcoming environment in compliance with state health and sanitation regulations. Managed appointment scheduling, client intake forms, and consent documentation with attention to confidentiality and procedural accuracy. Provided clear communication regarding aftercare instructions, studio policies, and procedural expectations. Assisted artists by maintaining sterile work environments, monitoring supply inventory, and adhering to biohazard handling protocols similar to clinical standards. Ensured proper disinfecting and sterilization of common areas and equipment surfaces between clients while maintaining detailed records of services and procedural documentation.
Receptionist/Door Greeter
Campbells (STHS EDINBURG)
07.2025 - 2025
- Welcomed patients and visitors in a courteous and professional manner, providing information, directions, and assistance to ensure a positive first impression of the hospital. Verified patient appointments, followed check-in procedures, and maintained compliance with hospital safety, confidentiality, and HIPAA standards. Supported front desk operations by answering multi-line phones, coordinating communication with medical staff, and keeping the reception area clean, organized, and inviting.
Phlebotomist
Grifols Biomat USA
07.2023 - 07.2023
- Performed venipuncture and capillary blood draws following precise safety and quality standards. Provided excellent patient care and ensured comfort during the donation process. Maintained compliance with OSHA, FDA, and company biohazard handling regulations. Accurately labeled and documented samples to maintain proper chain of custody and ensure data integrity. Collaborated with staff to ensure efficient donor flow and high satisfaction rates in a fast-paced plasma center.
Waitress/Server
HILLBILLY'S
12.2022 - 05.2023
- Delivered prompt and courteous service in a fast-paced restaurant environment. Greeted guests, managed orders, and maintained a clean and organized area. Ensured customer satisfaction through attentive service and strong customer service skills.
Sales Associate/Cashier
Lowes
12.2021 - 05.2022
- Provided friendly, efficient service while greeting customers and managing transactions accurately. Assisted with restocking and inventory management while maintaining store presentation standards. Contributed to meeting daily and weekly sales goals by offering knowledgeable product recommendations and ensuring a positive shopping experience.
Phlebotomist
DR. COOPER PH. D INTERNAL MEDICINE
06.2019 - 08.2021
- Completed clinical rotations as part of phlebotomy certification requirements, gaining extensive hands-on experience in specimen collection and patient interaction. Assisted in preparing and processing samples while adhering to HIPAA and infection control protocols. Supported daily clinical operations by maintaining accurate documentation and assisting medical personnel as needed.
Education
Graduated -
PSJA Southwest High School
05.2019
Trade School - undefined
New Start School
07.2023
Skills
- Phlebotomy and Venipuncture Techniques Patient Care Clinical Documentation Biohazard Handling HIPAA, OSHA, and CLIA Compliance Front Desk Operations Multitasking Bilingual (English/Spanish) BLS Certified Customer Service Communication Time Management
Timeline
Phlebotomist Technician
South Texas Health System
01.2026 - Current
Receptionist/Door Greeter
Campbells (STHS EDINBURG)
07.2025 - 2025
Tattoo Shop Receptionist
Sacred Dragon Tattoo
02.2025 - 07.2025
Phlebotomist
Grifols Biomat USA
07.2023 - 07.2023
Waitress/Server
HILLBILLY'S
12.2022 - 05.2023
Sales Associate/Cashier
Lowes
12.2021 - 05.2022
Phlebotomist
DR. COOPER PH. D INTERNAL MEDICINE
06.2019 - 08.2021
Trade School - undefined
New Start School
Graduated -
PSJA Southwest High School