Kayla Jackson
Fuquay-Varina,NC
Summary
Driven professional with a proven track record at FedEx, adept in customer service and problem-solving. Excelled in enhancing client satisfaction and establishing strong relationships, ensuring repeat business. Demonstrated attention to detail and working independently across roles, from courier to sales, achieving top performer status through dedication and exceptional service.
Overview
10
10
years of professional experience
Work History
Courier
FedEx
12.2022 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
Hairstylist
Self Employed Services
08.2014 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sales Representative
CMG
04.2020 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Janitorial Supervisor
Creative Ways Cleaning
05.2017 - 12.2018
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Education
Cape Fear Community College
Wilmington, NCWake Technical Community College
Raleigh, NCSkills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
Timeline
Courier
FedEx
12.2022 - Current
Sales Representative
CMG
04.2020 - 11.2022
Janitorial Supervisor
Creative Ways Cleaning
05.2017 - 12.2018
Hairstylist
Self Employed Services
08.2014 - Current
Cape Fear Community College
Wake Technical Community College
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