Kayla Jimenez

Overview. HHSC manages programs that help families with food, health care, safety, and disaster services including the Women, Infants, and Children (WIC), Children's Medicaid, and Supplemental Nutritional Assistance (SNAP) programs.

• Communicated with customer support for clarity on questions that were not answered in the online FAQs
• Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
• Built rapport with clients by providing quality customer service and problem solving
• Increased sales by an average of $[x] per day.

• Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
• Worked with calls that dealt with medicare and there different plans
• Troubleshoot customer issues and provide technical support
• Resolve customer complaints and escalate issues to appropriate departments
• Maintain customer records, update account information, and process orders.

• Assist teachers with lessons and daily classroom activities
• Assist teacher with paperwork such as reports
• Communicate with children and help them understand lessons
• Prepare the classroom setting to promote a healthy learning environment
• Ensure classroom safety standards are met at all times
• Monitor children with particular attention to those with special needs
• Engage with children to enhance learning
• Perform clerical tasks as required.

• Sanitized dishes, tabletops, toys and frequent touched surfaces to prevent spreading germs
• Monitored entrance and exits to maintain safety and organized environment
• Met with parents about daily activities, positive developments and issues
• Created and implement diverse educational strategies to boost development
• Enforced rules and managed behavior through developmentally appropriate discipline
• Applied positive behavior management techniques to enhance social interaction and emotional development
• Maintained effective schedule balance between rest periods, active play and instruction
• Kept notes of behavior issues, food served and medications administered to children
• Led activities for children ages 0 to 12
• Planned and guided age appropriate tasks like reading, crafts, etc.

• Organized racks and shelves to maintain store visual appeal, engaged customers and promote specific merchandise
• Analyzed and properly processed products returns, assisting customers with finding alternatives merchandise to meet needs
• Worked alongside retail representatives to boost sales by enhancing products presentation and advertising collateral
• Maintained records related to sales, returns and inventory availability
• Implemented up selling strategies, encompassing recommendation of accessories and complementary purchases.

• Worked alongside retail representatives to boost sales by enhancing products presentation and advertising collateral
• Maintained records related to sales, returns and inventory availability
• Implemented up selling strategies, encompassing recommendation of accessories and complementary purchases
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Maintained organized, presentable merchandise to drive continuous sales
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.