Kayla Johnson
Kyle,TX
Summary
Graduate with a Bachelor of Science, specializing in Health and Human Performance, from Texas A&M University- Commerce. I am experienced in Office Management with a demonstrated history of working in customer service and business industry. Currently, I am in graduate school pursing a Master of Business Administration. Adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
8
8
years of professional experience
Work History
Special Project/Office Manager
W.B. Arthur Restoration and Cleaning
Buda, Texas
2020.01 - Current
- Manage day-to-day operations at W.B Arthur Restoration
- Answer both office and emergency phone lines
- Handle new customer on-boarding paperwork, dispatching technicians, scheduling, invoicing, and accounts receivable
- Email marketing
- Responsible for the recruitment of potential subcontractors for commercial emergency service water extraction projects,
- Compile and review required documents from prospects including Contract Agreement, W-9, and Certificate of Insurance.
Human Resource Assistant
Schlitterbahn Waterparks and Resort
New Braunfels, Texas
2015.01 - 2020.01
- Enhanced the company’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
- Maintained the work structure by counseling employees regarding current demerits
- Conducted interviews for prospects interviewing for all positions within operations; ensuring that staffing requirements are met
- Delegated tasks to lead employees
- Assisted with the onboarding process.
Resident Assistant
Texas A&M University, Commerce Resident Living and Learning
Commerce, Texas
2018.01 - 2019.01
- Assisted in the supervision of the residence hall, responding to all requests and emergencies during duty hours
- Attended and participate in staff training sessions held prior to the beginning of each semester and throughout the year
- Contacted the appropriate Residence Life administrator on behalf of the residents regarding issues of concern to the residents
- Built rapport with residents by establishing personal connections and showing interest in their lives
- Responded to any safety or medical issues
- Maintained all care records in accordance with policy and audit care reports to ensure accuracy.
Education
MBA - Business Management, Healthcare Administration
Texas A&M University - Commerce
Commerce, TX12.2022
Bachelor of Science - Kinesiology
Texas A&M University - Commerce
Commerce, TX05.2020
Skills
- Areas of expertise include:
- Written Communication
- Business Management
- Invoicing and Accounts
- Receivable
- Scheduling
- Supervisory Skills
- Time-Management
- Data Analysis
- Writing and Editing
- Customer Service
Timeline
Special Project/Office Manager
W.B. Arthur Restoration and Cleaning
2020.01 - Current
Resident Assistant
Texas A&M University, Commerce Resident Living and Learning
2018.01 - 2019.01
Human Resource Assistant
Schlitterbahn Waterparks and Resort
2015.01 - 2020.01
MBA - Business Management, Healthcare Administration
Texas A&M University - Commerce
Bachelor of Science - Kinesiology
Texas A&M University - Commerce