Kayla Jones
Glens Falls,NY
Summary
Dynamic Store Market Manager with a proven track record in customer relationship management, team leadership, and optimizing store operations. Skilled in performance evaluation and problem-solving, ensuring high levels of customer satisfaction.
Results-driven Store Market Manager with over four years of experience enhancing operational success through effective budgeting, forecasting, and training programs. Known for cultivating strong vendor relationships and implementing marketing strategies that drive sales and customer engagement.
Proficient leader in store management, specializing in team development and customer service excellence. Achieved significant improvements in operational efficiency and customer satisfaction through strategic problem-solving and performance analysis.
Overview
12
12
years of professional experience
Work History
Licensed Store Market Manager
LensCrafters
Saratoga Springs , NY
03.2020 - Current
- Developed and implemented marketing strategies to increase store visibility and customer engagement.
- Managed vendor relationships to ensure timely delivery of products and adherence to quality standards.
- Monitored sales performance metrics to identify trends and inform strategic decision-making.
- Conducted budgeting and forecasting to optimize financial performance and resource allocation.
- Overseen inventory control to reduce shrinkage and maintain optimal stock levels.
- Led team leadership development programs to foster a culture of accountability and performance.
- Trained and mentored staff on product knowledge and customer service excellence.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
- Ensured compliance with all relevant health and safety regulations within the store environment.
Licensed Store Manager
BJs Optical
Saratoga Springs , NY
06.2019 - 03.2020
- Led team training programs to enhance staff development and improve service delivery.
- Monitored sales performance trends to identify opportunities for growth and improvement.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Streamlined daily operations to enhance customer experience and reduce wait times.
- Evaluated staff performance and provided constructive feedback to encourage professional growth.
- Trained employees on best practices for customer interaction and product knowledge.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
Licensed Optician
Walmart
Latham, NY
04.2014 - 06.2019
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
- Conducted vision tests to determine customers' visual acuity and prescription requirements.
- Educated customers on various eyewear options and their benefits to enhance satisfaction.
- Collaborated with team members to streamline workflow and improve customer service efficiency.
- Accurately dispensed eyeglasses and contact lenses based on detailed prescriptions.
- Performed adjustments and repairs on eyewear to ensure proper fit and comfort.
- Scheduled follow-up appointments to monitor patients' vision and eyewear effectiveness.
- Monitored expiration dates of products to ensure optimal quality and safety for customers.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Provided accurate measurements and fittings for customer eyeglasses.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Skills
- Customer relationship management
- Budgeting and forecasting
- Sales analysis
- Inventory control
- Problem solving
- Team building
- Training and mentoring
- Compliance assurance
- Performance evaluation
- Customer service excellence
- Store operations
- Team leadership
- Performance analysis
- Partnership development
- Staff management
- Brand development
- Strategic planning
- Creative and innovative
- Organizational skills
- Calendar management
Timeline
Licensed Store Market Manager
LensCrafters
03.2020 - Current
Licensed Store Manager
BJs Optical
06.2019 - 03.2020
Licensed Optician
Walmart
04.2014 - 06.2019