Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Business AssistantTraining DirectorWork Type
Full TimeLocation Preference
HybridLocation: Wendell, NC
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
KAYLA JOYCE
Wendell,NC
Work Preference
Summary
Results-driven training professional with over four years in designing and implementing employee performance programs. Skilled in utilizing technology to create engaging learning solutions. Focused on building strong employee relationships to promote continuous improvement and drive organizational success through effective training strategies.
Overview
5
5
years of professional experience
Work History
Business Assistant
Dental Care of Wendell Falls
Wendell, NC
05.2026 - 07.2026
- Coordinated patient scheduling to optimize office efficiency and minimize wait times.
- Assisted in processing insurance claims, enhancing accuracy and reducing turnaround time.
- Organized patient records for compliance with regulatory standards, ensuring confidentiality and security.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
Training Director
Chick-fil-a
Kernersville, NC
09.2021 - 04.2026
- Developed and implemented comprehensive training programs to ensure employee proficiency in required skills.
- Delivered interactive training sessions to new employees on company policies and specific job duties, enhancing their onboarding experience.
- Tracked and analyzed training completion rates and employee performance metrics to ensure documentation accuracy of training initiatives.
- Coordinated cross-departmental team meetings with managers to align on training program effectiveness and employee development.
- Coordinated team meetings with managers across departments to align on training program effectiveness and employee development initiatives.
- Provided feedback and coaching to improve employee productivity and job satisfaction.
- Managed scheduling requests and streamlined shift changes for a 20-person team, ensuring optimal coverage and employee satisfaction.
- Delivered interactive training sessions on company policies and job duties to improve onboarding experience for new employees.
Education
Highschool Diploma -
Homeschooled
05-2020
Esthetician License - Esthetics/skin care
Dermacademy
Kernersville, NC05-2022
Skills
- Customer Service
- Data entry
- Time Management
- Schedule Management
- Onboarding Coordination
- Organizational Skills
- Attention to Detail
- Communication Skills
- Problem Solving
- Conflict Resolution
- Employee Engagement
- Team Leadership
- Document management
- Client relationship building
Timeline
Business Assistant
Dental Care of Wendell Falls
05.2026 - 07.2026
Training Director
Chick-fil-a
09.2021 - 04.2026
Esthetician License - Esthetics/skin care
Dermacademy
Highschool Diploma -
Homeschooled