Kayla J Reagan
Auburndale
Summary
Motivated sales professional offering 8+ years of progressive retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking, and known for consistent stellar performance against target sales goals and customer service expectations. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Game Master
Universal Studios
Orlando
05.2025 - Current
- Facilitated immersive storytelling experiences for guests in various themed attractions.
- Managed guest interactions to ensure a memorable and engaging atmosphere.
- Coordinated with team members to maintain smooth operations during events.
- Collaborated with management to enhance overall guest satisfaction strategies.
- Monitored players' activity to ensure compliance with game rules and regulations.
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Developed and maintained professional, long term relationships with various individuals, including internal personnel through dynamic communication and active listening skills.
- Maintained positive working relationship with fellow staff and management.
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista
07.2021 - 04.2025
- Delivered exceptional guest experiences through engaging interactions and storytelling.
- Assisted in maintaining cleanliness and safety throughout attraction areas.
- Operated ride systems and ensured adherence to safety protocols.
- Collaborated with team members to manage guest flow and minimize wait times.
- Adapted to changing situations, providing support during peak attendance hours.
- Inspected tickets and passes to verify validity prior to admitting guests into an attraction.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Cashier
Harbor Freight
Casselberry
06.2020 - 04.2021
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of the sales floor.
Sales Associate
Walmart Supercenter
Knoxville
08.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma -
Gibbs High School
Corryton, TNSkills
- Merchandising expertise
- Stocking and replenishing
- Cash handling
- Cash register operation
- Excellent people skills
- Exceptional customer service
- Communication skills
- Problem-solving skills
- Sales training
Timeline
Game Master
Universal Studios
05.2025 - Current
Attractions Cast Member
Walt Disney World Resort
07.2021 - 04.2025
Cashier
Harbor Freight
06.2020 - 04.2021
Sales Associate
Walmart Supercenter
08.2017 - 08.2019
High School Diploma -
Gibbs High School