Kayla Justice
Pineville,LA
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Skilled in providing quality product recommendations and solutions to meet customer needs, resulting in exceeding expectations. Dedicated to executing sales, service, and customer experience initiatives that drive strong sales. Open and positive communicator with a calm and level-headed approach to managing routine needs and overcoming challenges.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
Dillard's, Inc.
Alexandria
06.2022 - 11.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Team Lead
Walmart
Alexandria
01.2018 - 10.2023
- Accomplishes department objectives by managing staff, planning, and evaluating department activities.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensures a safe, secure, and legal work environment.
- Develops personal growth opportunities.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Coaches, counsels, and disciplines employees.
- Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
Office Assistant
M&J Property
Boyce
06.2020 - 11.2022
- Managed incoming calls from customers by identifying their problems and complaints, delivering satisfactory resolutions, catering to customer requirements and inquiries regarding products/services while managing order processing and call routing.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
Education
B.L.S. in Basic Life Support -
National CPR Foundation
08.2024
Aesthetics -
Blue Cliff College
Alexandria, LA04.2021
North Wood High School
Lena, LA05.2015
Skills
- Microsoft Office
- Cash Register
- Word
- Filing
- Cash Handling
- Customer service
- Assistant Manager Experience
- Retail sales
Timeline
Retail Sales Consultant
Dillard's, Inc.
06.2022 - 11.2024
Office Assistant
M&J Property
06.2020 - 11.2022
Team Lead
Walmart
01.2018 - 10.2023
B.L.S. in Basic Life Support -
National CPR Foundation
Aesthetics -
Blue Cliff College
North Wood High School
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