Kayla Keller
25351 North 1750th Street,IL
Summary
Dynamic People Lead with a proven track record in enhancing employee engagement, driving team performance, and fostering collaboration. Skilled in problem-solving and time management, dedicated to achieving operational excellence.
Overview
9
9
years of professional experience
Work History
People Lead
Walmart
Paris, IL
04.2025 - Current
- Led cross-functional teams to enhance employee engagement and retention strategies.
- Developed training programs that improved team performance and operational efficiency.
- Implemented data-driven decision-making processes for workforce management initiatives.
- Mentored new leaders, fostering a culture of continuous improvement and accountability.
- Facilitated conflict resolution sessions, promoting a positive work environment and collaboration.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Frontend Team Lead
Walmart
Paris, IL
07.2022 - 04.2025
- Led front-end development team to enhance user interface for improved customer experience.
- Collaborated with cross-functional teams to implement responsive web design solutions.
- Mentored junior developers, fostering skill development and knowledge sharing.
- Streamlined code review processes, enhancing code quality and reducing errors.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Cashier
Walmart
Paris, IL
06.2017 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
North Vermillion High School
Cayuga, IN05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Excellent communication
- Active listening
- Calm under pressure
- Organizational skills
Timeline
People Lead
Walmart
04.2025 - Current
Frontend Team Lead
Walmart
07.2022 - 04.2025
Cashier
Walmart
06.2017 - 04.2022
High School Diploma -
North Vermillion High School