Kayla Kenney
Houston,TX
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable customer experience. Maintains thorough knowledge of inventory to make recommendations.
Overview
8
8
years of professional experience
Work History
Server
Fountainwood at Lake Houston
Humble, TX
12.2023 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming residents.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
CSR
Old Navy
Abilene, TX
08.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Server/Host
Chili's
Humble, TX
04.2021 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Customer Experience Specialist
Percepta
Houston, TX
09.2020 - 02.2021
- Attended regular training sessions on updates and changes within the industry or organization.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Optometric Technician
Today's Vision
Humble, TX
08.2017 - 10.2018
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Helped fit contact lenses on customers per doctor's instructions.
- Contacted insurance companies to verify coverage information prior to treatment.
Education
Diploma -
Atascocita High School
Humble, TX05.2017
Skills
- Customer service
- Food safety
- Time management
- Sales promotion
- Visual acuity testing
- Contact lens fitting
- Insurance verification
- Patient scheduling
- Communication skills
Timeline
Server
Fountainwood at Lake Houston
12.2023 - Current
CSR
Old Navy
08.2021 - 01.2022
Server/Host
Chili's
04.2021 - 07.2021
Customer Experience Specialist
Percepta
09.2020 - 02.2021
Optometric Technician
Today's Vision
08.2017 - 10.2018
Diploma -
Atascocita High School