Kayla Korte
Seffner,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Barista / Team Lead
Urban Jungalow
Tampa, FL
10.2025 - 05.2026
- Prepared high-quality espresso beverages and crafted specialty drinks to enhance customer experience.
- Maintained cleanliness and organization of workstation to ensure efficient service and compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Managed inventory levels, communicated needs to management
- Collaborated with management on promotional events, boosting store visibility and community engagement efforts.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Developed seasonal drink menus, incorporating customer feedback to drive sales and engagement.
Member Advocate
Suncoast Credit Union
Seffner, FL
06.2023 - 03.2025
- Developed and maintained strong member relationships, providing exceptional service and advice.
- Educated members on features and benefits of credit union products and services.
- Opened, closed, and updated accounts for customers.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Evaluated client financial positions and identified most appropriate banking products.
- Educated members on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional member interactions.
- Assisted members with setting up or closing accounts, and signing up for new services.
Real Estate Sales Associate
SANCHEZ&CO
01.2022 - 01.2023
- Applied various methods to build client base, including networking, email, and social media.
- Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships.
- Executed open house events and prepared homes for clients arrival.
- Researched and determined competitive market price.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Server
The Cheesecake Factory Restaurant
02.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
The Cheesecake Factory Restaurant
08.2020 - 02.2021
- Promoted to Server within the quickest time frame on record at location.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Cashier
Ace Hardware Of Bloomingdale
01.2017 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
MBA - Marketing
University of South Florida
Tampa, FL12-2027
Bachelor of Arts - International Studies
University of South Florida
Tampa, FL12.2021
High School Diploma -
Bloomingdale Senior High School
Valrico, FL05.2018
Skills
- Time management
- Team player
- Attention to detail
- Cleanliness
- Exceptional customer service
- Team leadership
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Hospitality service expertise
- Quality control
Licenses
Florida Real Estate Sales Associate license with the Florida Department of Business and Professional Regulation
Member of the National Association of REALTORS®
Timeline
Barista / Team Lead
Urban Jungalow
10.2025 - 05.2026
Member Advocate
Suncoast Credit Union
06.2023 - 03.2025
Real Estate Sales Associate
SANCHEZ&CO
01.2022 - 01.2023
Server
The Cheesecake Factory Restaurant
02.2021 - 06.2022
Hostess
The Cheesecake Factory Restaurant
08.2020 - 02.2021
Cashier
Ace Hardware Of Bloomingdale
01.2017 - 08.2018
MBA - Marketing
University of South Florida
Bachelor of Arts - International Studies
University of South Florida
High School Diploma -
Bloomingdale Senior High School