Kayla Kory
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace. Lots of knowledge about business and sales.
Overview
5
5
years of professional experience
Work History
Shift lead
Mod Pizza
10.2021 - Current
- Delegating work tasks among a team while acting as a lead example
- Enforcing food safety standards for quality assurance and establishment hygiene
- Preparing people, elevating understanding and enforcing standards to create purpose; and encourage a positive workplace/customer experience
- Oversaw managerial tasks to ensure smooth shift operations.
- Resolved managerial issues promptly and effectively, ensuring smooth shift operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Established positive rapport with customers and staff members alike through strong communication skills.
Delivery driver
Pizza Hut
12.2020 - 10.2021
- Time management with speed of service
- Attention to detail focusing on customer experience
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Seasonal OGP
Walmart
09.2020 - 12.2020
- Provided performance efficiency and accuracy for increased volume
- Applying observation skills to overcome error
- Organized and manage online order execution
Crew Trainer
McDonald's Restaurant
06.2020 - 10.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Handled financial transactions accurately and efficiently.
Education
Working On Getting Associates Degree - Criminal Justice/ Psychology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZNo Degree -
Youngker High School
Buckeye, Az01.2020
Skills
- Leadership
- Customer interaction
- Problem solving
- Business operations
- Employee training
- Team motivation
- Staff supervision
- Work delegation
- Sales proficiency
- Operations monitoring
- Resource allocation
- Flexible schedule
Practicalknowledge
- Experience in caring for kids, animals, elderly
- Food handlers, safety certified
- Experience in business work and operations
- Digital marketing
- Social skills and awareness
Timeline
Shift lead
Mod Pizza
10.2021 - Current
Delivery driver
Pizza Hut
12.2020 - 10.2021
Seasonal OGP
Walmart
09.2020 - 12.2020
Crew Trainer
McDonald's Restaurant
06.2020 - 10.2020
Working On Getting Associates Degree - Criminal Justice/ Psychology
Maricopa Community Colleges, Estrella Mountain Community College
No Degree -
Youngker High School
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