Kayla Lackey
The UPS Store
Braselton,GA
5
Years of experience
Detail-oriented Administrative Assistant with experience managing office operations and providing administrative support in fast-paced environments. Skilled in scheduling, record maintenance, data entry, document management, and handling confidential information while maintaining accuracy and efficiency. Experienced in customer relationship management, delivering exceptional service, building lasting client relationships, and collaborating with team members to achieve organizational goals while fostering a positive and productive work environment.
Work History
Sales Associate
10 Months- Assisted customers with shipping, mailing, printing, and business services, ensuring satisfaction and addressing specific needs
- Answered multi-line phone calls and responded professionally to customer inquiries, improving overall service experience
- Processed shipping transactions and maintained accurate records to ensure compliance and support smooth operations
- Tracked packages to ensure timely deliveries and maintained confidentiality of customer information
- Juggled various responsibilities in a fast-paced environment in a fast-paced, customer-focused environment
- Balanced multiple tasks in a fast-paced, customer-focused environment
- Operated office equipment including copiers, printers, scanners, and fax machines
Sales Associate
2 Years 7 Months- Guided customers in selecting office products, technology, and print services to meet their needs
- Resolved customer concerns with professionalism and strong communication skills
- Organized files, inventory records, and store documentation to enhance accessibility and efficiency
- Maintained organized files, inventory records, and store documentation
- Assisted with printing, copying, scanning, and document preparation
- Addressed customer concerns with professionalism and effective communication to ensure satisfaction
Sales Associate
2 Years- Provided excellent customer service in a high-volume retail environment
- Facilitated office supply sales, printing services, and document processing, enhancing customer experience
- Processed transactions with accuracy and attention to detail
- Organized workspaces and maintained filing systems to support operational efficiency
- Worked effectively in a team environment to meet daily goals and deadlines
- Collaborated with team to achieve daily goals and meet deadlines
Education
High School Diploma
Skills
Customer Service
Office equipment handling
Microsoft Office Suite
Google Workspace
Google Docs & Google Sheets
Schedule management
Time Management
Organizational skills
Problem Solving
Team Collaboration
Administrative Support
Phone & Email Communication
Office equipment handling
Timeline
Sales Associate
The UPS Store
10.2025 - CurrentRead More
Sales Associate
Staples
03.2023 - 10.2025Read More
Sales Associate
OfficeMax
08.2021 - 08.2023Read More
South Gwinnett High School
High School Diploma
Read More