Kayla Lake
Elyria,OH
Summary
In all the past positions when working there has been exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Happy to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Best In Pets
233 Abbe Rd N, Elyria
12.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lead Sales Key Holder
Rue 21
4954 Great Northern Mall Space 640, North Olmsted
11.2021 - 08.2023
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Acted as primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
No Degree - Business
Cleveland State University
Cleveland, OHHigh School Diploma -
Elyria High School
Elyria, OH06.2022
Skills
- Goal-Driven
- Adaptable and Flexible
- Teamwork and Collaboration
- Cash Drawer Management
- Relationship Building
- Creative Thinking
- Store Organization
Timeline
Sales Associate
Best In Pets
12.2023 - Current
Lead Sales Key Holder
Rue 21
11.2021 - 08.2023
No Degree - Business
Cleveland State University
High School Diploma -
Elyria High School