Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Lake

Elyria,OH

Summary

In all the past positions when working there has been exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Happy to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Sales Associate

Best In Pets
12.2023 - Current
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
    • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Managed efficient cash register operations.
    • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Lead Sales Key Holder

Rue 21
11.2021 - 08.2023
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
  • Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
  • Used in-store system to locate inventory and place special orders for customers.
  • Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
  • Acted as primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
  • Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

No Degree - Business

Cleveland State University
Cleveland, OH

High School Diploma -

Elyria High School
Elyria, OH
06.2022

Skills

  • Goal-Driven
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Cash Drawer Management
  • Relationship Building
  • Creative Thinking
  • Store Organization

Timeline

Sales Associate

Best In Pets
12.2023 - Current

Lead Sales Key Holder

Rue 21
11.2021 - 08.2023

No Degree - Business

Cleveland State University

High School Diploma -

Elyria High School

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Kayla Lake