Samantha Lopez
Savannah,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining verification processes, showcasing exceptional customer service and problem-solving skills. Adept at fostering teamwork and collaboration, I significantly improved verification accuracy. My adaptable approach and dedication to results have consistently boosted business outcomes and team efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
Food Lion
04.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Verifier/ Clerk
Nrs
08.2014 - 02.2020
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
Education
Accounting
Kingsborough Community College
Brooklyn, NYHigh School Diploma - Technology Education
Unity Center For Urban Technology
New York NY 06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Basic mathematics
- Problem-Solving
- Goal-Oriented
- Decision-Making
- Goal-Driven
- Creative Thinking
- Adaptable and Flexible
- Organization
- Reliable and Responsible
- Honest and Dependable
Timeline
Sales Associate
Food Lion
04.2020 - Current
Verifier/ Clerk
Nrs
08.2014 - 02.2020
Accounting
Kingsborough Community College
High School Diploma - Technology Education
Unity Center For Urban Technology
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