Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Lama

Buckeye,AZ

Summary

Dynamic bartender with a proven track record at Waddell's Longhorn Corral, showcasing exceptional customer service and liquor knowledge. Expert in crafting unique cocktails and fostering customer loyalty through engaging interactions. Excelled in a fast-paced environment, significantly enhancing the customer experience. Skilled in responsible alcohol service and suggestive selling, consistently driving revenue growth.

Overview

10
10
years of professional experience

Work History

Bartender

Waddell's Longhorn Corral
12.2021 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender

Booty's Wings Burgers & Beer
08.2019 - 10.2021
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Majerle's Sports Grill
10.2017 - 05.2019
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Clubhouse Grill
10.2014 - 11.2017
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Buckeye
Buckeye, AZ
05-2012

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Outgoing Personality
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Memory retention
  • Suggestive Selling
  • Changing beer kegs

Timeline

Bartender

Waddell's Longhorn Corral
12.2021 - Current

Bartender

Booty's Wings Burgers & Beer
08.2019 - 10.2021

Bartender

Majerle's Sports Grill
10.2017 - 05.2019

Bartender

Clubhouse Grill
10.2014 - 11.2017

High School Diploma -

Buckeye

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Kayla Lama