Kayla Latham
Customer Service
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Marriot International
Orlando, FL
12.2018 - 06.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Attended telephone skills and program information training sessions to boost aptitude.
Server/Hostess
Smokey Bones
Orlando, FL
09.2018 - 04.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Target
Orlando, FL
10.2017 - 06.2018
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Colonial High School
Orlando, FL 06.2015 - 08.2019
Skills
Report preparation
undefinedTimeline
Customer Service Representative
Marriot International
12.2018 - 06.2019
Server/Hostess
Smokey Bones
09.2018 - 04.2019
Sales Associate
Target
10.2017 - 06.2018
High School Diploma -
Colonial High School
06.2015 - 08.2019
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