Kayla Laury
Las Vegas,Nv
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Tour Reception
Take A Break Travel
Las Vegas, NV
08.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions.
- Entered customer data into system and updated information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Security Guard
Allied Universal Security
Seattle, Washington
08.2019 - 01.2020
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
crew member
BLIZZ FROZEN YOGURT
Las Vegas, Nv
05.2017 - 06.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
Warehouse Associate
BURLINGTON COAT FACTORY
Las Vegas, Nv
02.2017 - 09.2018
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Team Member
CHRONIC TACOS
Las Vegas, Nv
02.2016 - 01.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
cashier/lead
PAPA MURPHYS
Las Vegas, Nv
02.2015 - 02.2016
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer loyalty and retention.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
team lead/cook
PIZZA HUT
Las Vegas, Nv
12.2013 - 11.2015
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Odyssey Charter High School
2010
Skills
- Guest Registration
- Problem Solving
- Records Management
- Restaurant Reservations
- Account Review
- Payment Collection
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
- Verbal and Written Communication
Timeline
Tour Reception
Take A Break Travel
08.2020 - Current
Security Guard
Allied Universal Security
08.2019 - 01.2020
crew member
BLIZZ FROZEN YOGURT
05.2017 - 06.2019
Warehouse Associate
BURLINGTON COAT FACTORY
02.2017 - 09.2018
Team Member
CHRONIC TACOS
02.2016 - 01.2017
cashier/lead
PAPA MURPHYS
02.2015 - 02.2016
team lead/cook
PIZZA HUT
12.2013 - 11.2015
High School Diploma -
Odyssey Charter High School
Similar Profiles
Jaden JimenezJaden Jimenez
Timeshare Sales Consultant at Take A Break TravelTimeshare Sales Consultant at Take A Break Travel
Rory MosleyRory Mosley
Sales Closer at Take a Break travelSales Closer at Take a Break travel
Miguel CarrilloMiguel Carrillo
OPC Marketing Manager at Take A Break TravelOPC Marketing Manager at Take A Break Travel
Leslie Jayne MabutasLeslie Jayne Mabutas
Gifter at Take A Break TravelGifter at Take A Break Travel
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club