KAYLA L. BURKHARDT
D.O. McComb & Sons
Fort Wayne,IN
1
Certification
6
years of professional experience
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Work History
Office Manager
1 Year 9 Months- Managed office operations and oversaw office staff during daily operations.
- Maintained office policies, ensuring compliance with company standards as D.O. McComb & Sons transitioned through corporate acquisition.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reviewed funeral contracts for accuracy and SCI corporate standards compliance.
- Filed insurance forms for client families and completed monetary transactions for payments.
- Coordinated staff meetings and training sessions.
- Oversaw inventory management and supply ordering.
Funeral Director
4 Years 4 Months- Met with client families to coordinate funeral services, disposition and completion of legal forms.
- Conducted preparation of decedents in a dignified and respectful manner, maintaining state standards and SCI corporation compliance.
- Arranged for the transfer of remains from place of death to funeral home.
- Confidentially completed necessary legal documentation and death certificates.
- Set up for funeral and memorial services at churches, funeral home chapels and cemeteries.
- Maintained a reliable client / director relationship throughout the funeral arrangement process, ensuring proper communication and presence from start to finish.
Education
Associate of Science - Mortuary Science
- American Board of Funeral Service Education, 2011 Scholarship Recipient
- National Board Examination Science & Art Sections: Passed December 2011
Bachelor of Arts - Elementary Education
Skills
Client relations
Office operations management
Invoice management
Client support
Organizational proficiency
Effective communication
Interpersonal communication
Communication skills
Certification
- Funeral Director - State of California - License #FDR 3457: Issued 2012-01-24
- Embalmer - State of California - License #EMB 9350: Issued 2014-06-04
Timeline
Office Manager
D.O. McComb & Sons
08.2016 - 05.2018Read More
Funeral Director
Whites Funeral Home
02.2012 - 06.2016Read More
Anderson University
Bachelor of Arts from Elementary Education
Read More
Cypress College
Associate of Science from Mortuary Science
Read More
ACCOMPLISHMENTS
Service Corporation International, Associate of the Quarter, Orange County Market, CA – 4th Quarter 2012, Service Corporation International, Dignity Honors for JD Power and Associates - 2012-2016
Additional License
Indiana Funeral Board, Licensed Funeral Director: Lic. # FD2160003