Michelle L. Ganci
Edgewater,FL
Summary
Office Manager with extensive experience at Miracle-Ear, excelling in patient appointment management and financial processing. Proven ability to enhance office operations and deliver exceptional customer support. Skilled in maintaining accurate records and fostering a welcoming environment, ensuring a seamless experience for patients and staff alike.
Overview
21
21
years of professional experience
Work History
Office Manager
Miracle-Ear
New Smyrna Beach, Florida
09.2024 - Current
- Support daily office operations and maintain a productive work environment.
- Manage office inventory and submit new supply orders.
- Schedule patients' appointments.
- Keep patient information and billing records accurate and secure.
- Maintain filing system for records, correspondence, and other documents.
- Answer calls, reply to emails, route and arrange courier services.
- Handle front desk duties by greeting visitors, answering questions.
- Collected and recorded payments from patients accurately.
- Managed patient check-in and check-out process effectively.
Front Office
Dermatology Southeast
Saint Johns, FL
03.2020 - 09.2024
- Streamlined patient check-in and check-out processes, enhancing overall office efficiency.
- Coordinated calendar scheduling for multiple doctors, optimizing office schedule management.
- Handled incoming calls and documented messages, ensuring timely communication and response.
- Processed payments at front desk.
- Kept patient charts organized and up to date.
Scheduler
Baptist Central Scheduling.
Jacksonville, Florida
01.2018 - 03.2020
- Scheduling patients for testing
- Confirmed insurance activation for patients to facilitate timely medical care.
- Entering/updating their insurance information
- Updated patient personal information to ensure accurate records
- Reviewed test instructions with patients to enhance understanding and compliance
- Verified accuracy of orders to meet medical standards
- Making sure the orders meet medical necessity
Office Specialist
Baptist Primary Care.
01.2015 - 01.2018
- Checked in patients for appointments, ensuring smooth check-in process
- Greeted patients upon arrival, assisting with check-in to enhance patient experience
- Prepared charts for appointments, facilitating efficient patient care
- Checked insurance details before patient visits
- Updating and changing information in the system
Office Specialist
Baptist Cardiology.
01.2014 - 01.2015
- Greeting and assisting patients as they walk in
- Checking patients in and out for there visits
- Handled incoming phone calls to assist patients and staff.
- Modified and corrected patient information in the system to maintain data integrity.
- Taking the copays and balancing out at the end of the day
- Scheduling the follow-up visits, regular visits and rescheduling.
- Scheduling all patients for cardiac testing, and heart caths
Material Returns/Shipping Clerk
Flightstar aircraft services.
01.2012 - 01.2014
- Prepared returned parts for efficient shipping
- Evaluated returned parts for restocking or refund decisions
- Inspecting returned airplane parts making sure they are not damaged
- Matched aircraft parts with certification documents during inspection process
- Maintained organized records of all certification documents for aircraft parts.
Office specialist
St. Vincent's Primary Care.
01.2010 - 01.2012
- Checked patients in and out for appointments, ensuring smooth patient flow
- Scheduling patients' appointments
- Greeted and assisted patients upon arrival
- Checked out patients
- Managed incoming phone calls to assist patients and staff
- Updated patient information and insurance in system, maintaining accurate records
- Verifying insurances
- Prepared charts for patients, facilitating timely consultations with doctors and nurses
- Balancing patches at the end of the day
Office specialist
Diagnostic Cardiology and Associates.
01.2006 - 01.2009
- Prepping charts for the doctors and nurses
- Managed incoming phone calls to provide support and information to patients and staff
- Collected copays and balanced daily cash drawer to ensure accurate financial records
- Conducted reminder calls for testing and appointments
- Scheduled follow-up appointments and tests to streamline patient care and improve scheduling efficiency
- Checking out patients after their appointments
- Medical records, preparing and taking care of all charts
Education
Comsewogue H.S.
Skills
- Inventory management
- Office management
- Financial processing
- Inventory management
- Client support
- Client relations
- Client relations
Timeline
Office Manager
Miracle-Ear
09.2024 - Current
Front Office
Dermatology Southeast
03.2020 - 09.2024
Scheduler
Baptist Central Scheduling.
01.2018 - 03.2020
Office Specialist
Baptist Primary Care.
01.2015 - 01.2018
Office Specialist
Baptist Cardiology.
01.2014 - 01.2015
Material Returns/Shipping Clerk
Flightstar aircraft services.
01.2012 - 01.2014
Office specialist
St. Vincent's Primary Care.
01.2010 - 01.2012
Office specialist
Diagnostic Cardiology and Associates.
01.2006 - 01.2009
Comsewogue H.S.