Kayla LeVine
Brownsburg,IN
Summary
Dynamic professional with a proven track record in exceptional customer service and applied behavior analysis, honed at Damar and various esteemed hospitality venues. Expert in staff training, customer service management, and promoting positive behavior changes. Demonstrated ability to enhance guest experiences and team efficiency, with a strong work ethic and outstanding collaboration skills.
Overview
5
5
years of professional experience
Work History
Server
Bru Burger Bar
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Registered Behavior Technician
Damar
01.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Server
Twenty Two Juicery & Smoothie Bar
12.2020 - 02.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Assistant Manager
Rush Off Main
09.2019 - 05.2023
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Education
High School Diploma -
Crown Point High School
Crown Point05-2019
Skills
- Strong work ethic
- Applied behavior analysis
- Staff training and development
- Exceptional customer service
- Memory retention
- Customer service
- Collaboration with professionals
- Customer service management
- Organization
- Promotions and marketing
Timeline
Server
Bru Burger Bar
04.2024 - Current
Registered Behavior Technician
Damar
01.2023 - Current
Server
Twenty Two Juicery & Smoothie Bar
12.2020 - 02.2024
Server/Assistant Manager
Rush Off Main
09.2019 - 05.2023
High School Diploma -
Crown Point High School
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