Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla LeVine

Brownsburg,IN

Summary

Dynamic professional with a proven track record in exceptional customer service and applied behavior analysis, honed at Damar and various esteemed hospitality venues. Expert in staff training, customer service management, and promoting positive behavior changes. Demonstrated ability to enhance guest experiences and team efficiency, with a strong work ethic and outstanding collaboration skills.

Overview

5
5
years of professional experience

Work History

Server

Bru Burger Bar
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Registered Behavior Technician

Damar
01.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Server

Twenty Two Juicery & Smoothie Bar
12.2020 - 02.2024
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Assistant Manager

Rush Off Main
09.2019 - 05.2023
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.

Education

High School Diploma -

Crown Point High School
Crown Point
05-2019

Skills

  • Strong work ethic
  • Applied behavior analysis
  • Staff training and development
  • Exceptional customer service
  • Memory retention
  • Customer service
  • Collaboration with professionals
  • Customer service management
  • Organization
  • Promotions and marketing

Timeline

Server

Bru Burger Bar
04.2024 - Current

Registered Behavior Technician

Damar
01.2023 - Current

Server

Twenty Two Juicery & Smoothie Bar
12.2020 - 02.2024

Server/Assistant Manager

Rush Off Main
09.2019 - 05.2023

High School Diploma -

Crown Point High School
Kayla LeVine