Kayla Lewis
Lake Tapps,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager-Area
Mercurys Coffee
Redmond/Fall City, WA
07.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 30-35 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Transformed underperforming teams into productive, profitable teams.
Store Manager
Ms. Java
Auburn, Washington
01.2010 - 04.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
High School Diploma -
Sumner High School
Sumner, WA06.2007
Skills
- Problem Anticipation and Resolution
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Hiring and Onboarding
- Management Training
- Store Management
- Customer Retention
- Customer Experience
- Training Employees
- Corrective Actions
- Inventory Accuracy
- Team Meetings
Timeline
Store Manager-Area
Mercurys Coffee
07.2020 - Current
Store Manager
Ms. Java
01.2010 - 04.2014
High School Diploma -
Sumner High School