Kayla Limburg
Connersville,IN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences..
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wolverine Worldwide
Richmond, IN
05.2021 - 11.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
Delivery Expert
Domino's
Connersville, IN
09.2022 - 10.2023
- Worked with dispatch team to ensure safe driving habits are maintained throughout route duration.
- Communicated customer complaints, requests and feedback to company management.
- Collected payments in cash, check, and credit card.
- Interacted with customers on phone and in-person.
Customer Service Associate
RDI Connect
Connersville, IN
11.2020 - 05.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Press Operator
Freudenberg-NOK
Morristown, IN
07.2015 - 09.2020
- Troubleshoot mechanical problems using hand tools and gauges.
- Examined completed pieces to check for defects and sorted items according to identified flaws.
- Maintain detailed logs of work performed including timesheets and materials used.
- Make adjustments to temperature controls based on type of material being printed.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL07.2024
High School Diploma -
Lincoln Jr. Sr. High School
Cambridge City, IN06.2011
Skills
- Product Knowledge
- Account Management
- Call Center Operations
- Keyboarding
- Effective Communication
- Team Collaboration
- Technical Troubleshooting
- Data Entry
- Quality Control
- Time management
- Problem-solving
- Adaptability
Accomplishments
- Maintained a 4.0 GPA
- Ultimate Medical Academy Dean's List 2023
References
References available upon request.
Timeline
Delivery Expert
Domino's
09.2022 - 10.2023
Customer Service Associate
Wolverine Worldwide
05.2021 - 11.2023
Customer Service Associate
RDI Connect
11.2020 - 05.2021
Press Operator
Freudenberg-NOK
07.2015 - 09.2020
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Lincoln Jr. Sr. High School
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