Kayla Madden
Oregon City,OR
Summary
Hard working manager with a proven track record at McMenamins, enhancing team performance and service quality. Maintained and trained in meeting goals like labor, sales and deadlines. Skilled in critical thinking and leadership, I helped implemented cost control procedures that improved operational efficiency. Committed to fostering a positive workplace culture while ensuring compliance with health and safety regulations. Always eager to learn and grow.
Overview
9
9
years of professional experience
Work History
Manager
McMenamins
Wilsonville, OR
05.2019 - Current
- Supervise daily operations to enhance team performance and service quality.
- Implement cost control procedures.
- Ensure all heath and safety regulations are being met.
- Monthly inventory and audits.
- Track all sales, labor and operational costs.
- Oversee cash handling.
- Writing staff schedules.
- Manage point of sale system.
- Set up and maintain multiple online ordering systems.
- Hire, onboard train and fire.
- Yearly performance reviews.
- Fostering a positive workplace culture.
- Resolving staff and customer complaints.
- Executed administrative duties encompassing email management, SharePoint organization, and document preparation using Word and Excel.
Server/Bartender
McMenamins
West Linn, OR
03.2017 - 05.2019
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to coordinate order preparation and special requests effectively.
- Worked with POS system to place orders and manage bills
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Education
EFDA AND X-Ray\Radiology - Dental Assisting
Appolo
Portland, OR11-2010
Skills
Productivity
Excellent communication skills
Enthusiastic and always wanting to learn more
Critical thinking and problem solving
Leadership and Management
Management software
References
Can be provided on request
Timeline
Manager
McMenamins
05.2019 - Current
Server/Bartender
McMenamins
03.2017 - 05.2019
EFDA AND X-Ray\Radiology - Dental Assisting
Appolo