Kayla Martin
Bloomington,IL
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Background in multi-monitor systems and excellent customer service. Strong communicator and eager to learn new processes in order to support overall organization and success.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Heartland Bank And Trust Co
Normal, IL
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and account needs.
- Emailed the appropriate departments when needed.
Cashier
Annies eats
Bloomington, IL
02.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Server
Hyatt
Bloomington, IL
02.2022 - 01.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
Customer Service Sales Representative
CRS
Bloomington, IL
01.2021 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bartender
The Spotted Dog
Bloomington , IL
06.2020 - 01.2021
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Customer Service Representative
Afni
Bloomington , IL
07.2019 - 03.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Tech Crew
Corporate Cleaning Systems Inc
Bloomington, IL
06.2016 - 05.2019
- Set up for large meetings inside of State Farm corporate. Cleaned cubicle areas.
- Kept records of daily tasks performed on job log sheets.
Cashier
Kroger
Bloomington , IL
08.2018 - 12.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
Heartland Community College
Normal, IL11-2019
Skills
- Cash Register Operation
- Cash Handling
- Customer Service
- Time Management Skills
- Team work
- Problem solving
Timeline
Customer Care Representative
Heartland Bank And Trust Co
02.2024 - Current
Cashier
Annies eats
02.2023 - Current
Server
Hyatt
02.2022 - 01.2023
Customer Service Sales Representative
CRS
01.2021 - 11.2021
Bartender
The Spotted Dog
06.2020 - 01.2021
Customer Service Representative
Afni
07.2019 - 03.2020
Cashier
Kroger
08.2018 - 12.2018
Tech Crew
Corporate Cleaning Systems Inc
06.2016 - 05.2019
GED -
Heartland Community College