Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Martin

Wilmington,DE

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrator

Analytical Biological Services
New Castle, DE
07.2020 - 10.2024
  • Managed accounts receivable and payable processes including invoicing, collections, payments.
  • Reviewed customer purchase orders and ensured accuracy of information.
  • Reviewed daily bank transactions and reconciled to general ledger accounts.
  • Developed and implemented internal audit policies, procedures, and standards.
  • Provided support in the preparation of internal audit schedules.
  • Created and developed department performance metrics, SOPs, and work instructions.

Admissions Coordinator

Bayside Health and Rehabilitation Center
Virginia Beach, VA
08.2019 - 04.2020
  • Assisted with insurance verification processes and informed patients of their eligibility status.
  • Explain contractual agreements regarding facility policy to patients and their families.
  • Provide updates to managed healthcare insurance companies on the policyholder's health status.
  • Ensure patients have access to essential equipment upon admission.
  • Schedule and perform facility tours.

Outsourcing Representative

Revint Solutions
Chadds Ford, PA
06.2018 - 06.2019
  • Verify insurance eligibility with patients and doctor offices for pre-registration.
  • Schedule mammograms, bone density, and ultrasound appointments in a call center environment.
  • Engage in de-escalation tactics with panicked or upset patients.
  • Manage high call volumes using a spreadsheet.

Education

Bachelor of Arts - Health Sociology

University of Delaware
Newark, DE
05-2018

Master of Arts - Healthcare Administration

Franklin University
Columbus, OH

Skills

  • Scheduling
  • Policy writing
  • Recordkeeping and File Management
  • Cross-Functional Collaboration
  • Presentation Creation

Certification

  • HIPAA
  • ISO 9001:2015

Timeline

Administrator

Analytical Biological Services
07.2020 - 10.2024

Admissions Coordinator

Bayside Health and Rehabilitation Center
08.2019 - 04.2020

Outsourcing Representative

Revint Solutions
06.2018 - 06.2019

Bachelor of Arts - Health Sociology

University of Delaware

Master of Arts - Healthcare Administration

Franklin University

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Kayla Martin