Kayla Martin
Wilmington,DE
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Analytical Biological Services
New Castle, DE
07.2020 - 10.2024
- Managed accounts receivable and payable processes including invoicing, collections, payments.
- Reviewed customer purchase orders and ensured accuracy of information.
- Reviewed daily bank transactions and reconciled to general ledger accounts.
- Developed and implemented internal audit policies, procedures, and standards.
- Provided support in the preparation of internal audit schedules.
- Created and developed department performance metrics, SOPs, and work instructions.
Admissions Coordinator
Bayside Health and Rehabilitation Center
Virginia Beach, VA
08.2019 - 04.2020
- Assisted with insurance verification processes and informed patients of their eligibility status.
- Explain contractual agreements regarding facility policy to patients and their families.
- Provide updates to managed healthcare insurance companies on the policyholder's health status.
- Ensure patients have access to essential equipment upon admission.
- Schedule and perform facility tours.
Outsourcing Representative
Revint Solutions
Chadds Ford, PA
06.2018 - 06.2019
- Verify insurance eligibility with patients and doctor offices for pre-registration.
- Schedule mammograms, bone density, and ultrasound appointments in a call center environment.
- Engage in de-escalation tactics with panicked or upset patients.
- Manage high call volumes using a spreadsheet.
Education
Bachelor of Arts - Health Sociology
University of Delaware
Newark, DE05-2018
Master of Arts - Healthcare Administration
Franklin University
Columbus, OHSkills
- Scheduling
- Policy writing
- Recordkeeping and File Management
- Cross-Functional Collaboration
- Presentation Creation
Certification
- HIPAA
- ISO 9001:2015
Timeline
Administrator
Analytical Biological Services
07.2020 - 10.2024
Admissions Coordinator
Bayside Health and Rehabilitation Center
08.2019 - 04.2020
Outsourcing Representative
Revint Solutions
06.2018 - 06.2019
Bachelor of Arts - Health Sociology
University of Delaware
Master of Arts - Healthcare Administration
Franklin University
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