Kayla Martinez
Sultan,WA
Summary
Dynamic and detail-oriented Receptionist with proven organizational skills at Engineered Sports Therapy. Enhanced patient satisfaction through exceptional customer service and efficient appointment management. Proficient in electronic health record systems and adept at handling sensitive information with discretion. Cultivated strong client relationships, contributing to improved retention rates.
Overview
2
2
years of professional experience
Work History
Receptionist
Engineered Sports Therapy
Everett, WA
04.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing exceptional customer service and resolving issues promptly.
- Maintained accurate records of appointments and patient information using electronic health record systems.
- Coordinated communication between therapists and patients, enhancing overall service delivery.
- Processed insurance claims and verified patient eligibility for services to streamline billing procedures.
- Organized clinic supplies and equipment, maintaining a clean and welcoming reception area.
- Scheduled follow-up appointments, improving patient retention and satisfaction rates.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Insight School of Washington
Tacoma, WASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Engineered Sports Therapy
04.2024 - Current
High School Diploma -
Insight School of Washington