Kayla Mauro
Cypress,TX
Summary
Eager Masters graduate ready to build supportive relationships with families and community-based partners. Would love an opportunity to make real change in communities, keeping children safe and families strong. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
7
7
years of professional experience
Work History
Waitress
Captain Brads Coastal Kitchen Seafood
Tomball, Texas
02.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Social Work Internship-Case Management
Arrow Child And Family Ministries
Spring, TX
01.2022 - 04.2022
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
- Assisted Social Workers with wellness checks and home visits to supervise separated families.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Assisted case manager with medical records reviews to facilitate improved performance and quality assurance.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients and family members to obtain key information for case planning and management.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Substitute Teacher
Montgomery ISD
Montgomery, TX
08.2021 - 11.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Helped students develop life-long learning skills and good study habits.
- Developed rules and set goals to maintain order in classroom.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Social Worker Internship-Human Trafficking
YMCA International Services
Houston, Texas
01.2021 - 05.2021
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Successfully advocate for clients in the medical system
- Effectively locate and access community health resources
- Networking and relationship building with volunteers, staff and clients
- Experience in working in a multi-cultural, multi-lingual in a multi-ethnic context
- Provide assistance to girls who have been sex trafficked
- Provide assistance to teenage girls going through pregnancy
- Provide assistance at hospitals for those that have been sex trafficked and recovered
Cheer Camp Instructor
Universal Cheerleading Association (UCA)
Baton Rouge, LA
05.2017 - 08.2019
- As an instructor, I am teaching new skills, instilling leadership qualities in others and creating memorable experiences for young people.
- With traveling to different locations throughout the world, I get to meet and work with people and kids from all cultures and backgrounds.
- Working for UCA has taught me how to also work on my own and be self-motivated as well as working with a team.
Volunteer Special Needs Cheer Coach
Texas Lonestar Cheer Company
Houston, Texas
06.2012 - 05.2016
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Introduced competition and routine drills, which helped athletes with disabilities to develop different motor skills.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Provided assistance with activities of daily living including grooming, toileting, and communications skills.
- Participated in activities out in the community with the team members.
- Maintained contact with parents and family members involved in care.
- Taught range of sport-specific skills with optimal safety standards.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
Education
Master of Social Work - Social Work
Louisiana State University
Baton Rouge, LA05.2022
Bachelor of Social Work - Social Work
Louisiana State University
Baton Rouge, LA05.2021
Skills
- Dining Room Cleaning and Upkeep
- Cool Under Pressure
- Age Verification
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Client Guidance
- Client Coping Mechanisms
- Family Guidance
- Referrals and Networking
- Treatment Options
- Client Screening
- Case Records Management
- Supervised Visitation
- Staff Meetings
- Crisis Situations
- Independent Living
- Detailed Records and Reporting
- Medication Identification
- Case Notes
- Transporting Residents
- Child Abuse and Neglect Identification
- Site Visits
- Patient and Family Interaction
- First-Aid and CPR certified
- Positive and optimistic
- MS Office proficient
- Self-sufficient and confident
- Basic clerical knowledge
- Adept at working with special needs children
- Fundraising
- Recruitment
- Ability to motivate young children and athletes
- Problem solving
- Leadership
- Teamwork
- Time-management
- Critical Thinking
- Research
- Adaptability
- Decision-making
Timeline
Waitress
Captain Brads Coastal Kitchen Seafood
02.2022 - Current
Social Work Internship-Case Management
Arrow Child And Family Ministries
01.2022 - 04.2022
Substitute Teacher
Montgomery ISD
08.2021 - 11.2021
Social Worker Internship-Human Trafficking
YMCA International Services
01.2021 - 05.2021
Cheer Camp Instructor
Universal Cheerleading Association (UCA)
05.2017 - 08.2019
Volunteer Special Needs Cheer Coach
Texas Lonestar Cheer Company
06.2012 - 05.2016
Master of Social Work - Social Work
Louisiana State University
Bachelor of Social Work - Social Work
Louisiana State University
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